转自：推广 贝壳集团首席品质官 葛静 发布会上，贝壳集团首席品质官葛静系统解读了贝壳"3+3"平台级服务承诺体系，并介绍了"先C后B、赔付共担"机制。葛静表示："如果交易只是一笔交 易，那么是轻的；如果把交易当做是托付，那一定是沉的。"房款安全服务承诺落地，一方面可以提升消费者的安全意识、减少资金风险的发生，另一方面 可以通过实在的兜底为消费者的房款安全提供保障。 宁波市消费者权益保护委员会秘书长 陆梦岚 会上，宁波市消费者权益保护委员会秘书长陆梦岚为贝壳这项"真金白银"的举措点赞，同时也希望贝壳继续发挥行业领头羊的作用，展现智慧与担当，不断 推陈出新，切实保障消费者的权益。 12月19日，"甬承诺、真保障"贝壳宁波站房款安全服务承诺发布会顺利举办。会上，贝壳 "房款安全，平台兜底"服务承诺正式落地宁波，依托标准化、可 执行、可赔付的保障体系，为消费者提供交易全流程的服务保障，让房产交易双方都能省心和安心。 "房款安全，平台兜底"服务承诺发布 "平台兜底"直击交易风险，全方位守护房款安全 二手房交易流程复杂、交易金额大，交易房款安全一直是各方关注的焦点。为最大限度降低资金风险发生的可能性，贝壳通过一系列创新举 ...

Core Viewpoint - The event titled "Protecting Housing Payments, Settling in Zhongshan" marks the launch of Beike's commitment to housing payment security, promising to cover losses if consumers follow the established safety standards [1][3] Group 1: Service Commitment - Beike Zhongshan has introduced a "platform guarantee" service commitment, which ensures that if consumers operate according to the "Housing Payment Security Guarantee Standards" and still incur losses, Beike will initiate a compensation mechanism to cover the relevant payments [1][3] - This commitment upgrades the previous "funds custody" approach, extending the security of real estate funds from the custody phase to the entire transaction cycle [3] Group 2: Operational Procedures - The city manager of Beike Zhongshan, Meng Yungui, emphasized that as long as consumers follow the standard operating procedures, Beike will guarantee the transaction funds [3] - Prior to signing, customers will receive SMS reminders not to make any unauthorized payments such as deposits or intention fees; transaction funds during signing will be processed through a custody payment system [3] - After signing, an official follow-up group will be established for each transaction, ensuring timely feedback once payments are completed [3] Group 3: Market Impact - The platform guarantee concept introduced by Beike is expected to bring new development to the Zhongshan real estate market, enhancing confidence in transaction safety for both parties involved, as well as for the housing fund center and banks [3]