Core Insights - OpenAI aims to balance user expectations with safety boundaries in the upcoming updates to ChatGPT [1][10] Group 1: Emotional and Risk Management Adjustments - OpenAI has tightened ChatGPT's emotional and risk-related outputs to mitigate mental health risks, leading to a perception of the model being "too cold" [2][9] - The company has developed new tools to alleviate major mental health concerns, allowing for a more human-like interaction in most scenarios [2][13] - A new safety routing system has been tested since September, which automatically switches to a stricter model version when sensitive topics are detected [2][11] Group 2: Customization and Adult Content Features - A significant update will allow users to customize ChatGPT's tone and personality, making it more relatable and emotional [3][13] - Starting December 2025, verified adults will have access to conversations that include adult themes, reflecting a shift towards treating adults as adults [4][13] - OpenAI acknowledges previous over-cautiousness in content control and plans to implement a more realistic grading system for content access [4][5] Group 3: Feedback and Iteration - The company faced severe feedback issues during a previous update of GPT-4o, which was perceived as overly accommodating in emotional topics [6][7] - Following the backlash, OpenAI tightened the emotional expression capabilities of ChatGPT and introduced an automatic safety switch mechanism [8][10] - The challenge remains to find a balance between being "too safe" and "too real," which the company believes it has now addressed [10][12]