Core Viewpoint - The launch of the "Surprise Number" precise delay insurance by the company has faced significant consumer backlash, with many perceiving it as a gambling-like scheme rather than a legitimate insurance product [1][2][4]. Summary by Sections Product Overview - The "Surprise Number" insurance was priced at 9.9 yuan, promising compensation if the flight delay matched a specific number displayed on the app [1][3]. - The compensation condition required the delay to be exactly equal to the "Surprise Number," leading to confusion among consumers regarding the actual payout conditions [2][3]. Consumer Reactions - Many consumers expressed dissatisfaction, claiming the payout probability was nearly zero and likening the product to a guessing game [2][3]. - Complaints highlighted that the product felt more like a lottery or a game rather than a traditional insurance offering, with accusations of the company playing "word games" [3][4]. Expert Opinions - Experts criticized the insurance model, stating it violates fundamental insurance principles and resembles a gambling game rather than a legitimate insurance product [4][5]. - The precise payout mechanism was deemed problematic, as it significantly reduced the probability of claims, undermining the essence of risk-sharing inherent in insurance [5]. Regulatory Considerations - There are calls for regulatory bodies to clarify the boundaries of such insurance products to protect consumer rights and maintain industry integrity [5].