如何拆"墙"破壁？鹤壁市以"区域协同、便民优先、集约高效"为原则，构建起覆盖市、县（区）、乡 （镇）三级的跨区域、跨层级政务服务"全市通办"体系，将服务节点铺设到人口密集、企业集中、需求 旺盛的重点乡镇，让政务服务真正下沉、窗口向前。 鹤壁市行政审批和政务信息管理局政务服务科科长高渐勇介绍："我们通过统一标准、配强人员、优化 流程，让群众在乡镇便民服务中心就能享受到与市、县（区）同质的专业服务。" 1月5日，在鹤壁市淇滨区政务服务中心，市民张保民从窗口接过崭新的营业执照，笑容满面。"我住在 淇滨区，店开在山城区。原以为拿到营业执照要跨区跑好几趟，没想到在家门口不到半小时就办妥了， 连山城区的审批章都盖好了！"这一幕，正是鹤壁市政务服务切实打通服务群众"最后一公里"的生动缩 影。 过去，群众办事最怕"跨区跑"——同一件事，县与县之间系统不通、材料各异。跨区域办事，成了横亘 在群众与企业之间的隐形墙。 如今，鹤壁市建成的"全市通办"事项管理系统，梳理发布社保、医保等领域632项高频"全市通办"事 项，实现市、县（区）之间"无差别受理、同标准办理"。创新推出"现场办理+视频连线"协同机制—— 乡镇通办窗口通过视频即 ...

Group 1 - Sanya has implemented 2,240 "province-wide handling" items covering key areas such as health, transportation, and social security [1] - The city utilizes various methods including "remote receipt, local acceptance and approval, and express delivery of results" to provide convenient services [1] - Sanya has also introduced 1,268 "city-wide handling" items, allowing businesses to process applications online or at cross-regional service windows [1] Group 2 - Sanya aims to create a new model of government service called "efficient handling of a single matter" through a four-level service system [2] - The city promotes a service area in the government service center that implements a model of "one notification, one acceptance, one online approval, one window for issuing certificates, and one integrated management" [2] - The introduction of a "government service reminder" system has helped 3,996 users avoid the hassle of reapplying for expired certificates [2]