Group 1 - Sanya has implemented 2,240 "province-wide handling" items covering key areas such as health, transportation, and social security [1] - The city utilizes various methods including "remote receipt, local acceptance and approval, and express delivery of results" to provide convenient services [1] - Sanya has also introduced 1,268 "city-wide handling" items, allowing businesses to process applications online or at cross-regional service windows [1] Group 2 - Sanya aims to create a new model of government service called "efficient handling of a single matter" through a four-level service system [2] - The city promotes a service area in the government service center that implements a model of "one notification, one acceptance, one online approval, one window for issuing certificates, and one integrated management" [2] - The introduction of a "government service reminder" system has helped 3,996 users avoid the hassle of reapplying for expired certificates [2]