Core Viewpoint - The Haikou Municipal Bureau of Business Environment Construction has optimized the process for citizens to apply for services, significantly enhancing the efficiency of government services, particularly for the elderly [1][2]. Group 1: Service Improvement - The new system allows elderly citizens to complete the application for meal assistance in under 30 seconds using facial recognition technology, compared to the previous requirement of multiple in-person visits [2][3]. - The initiative was prompted by citizen feedback regarding the cumbersome process of applying for meal assistance, which previously required several trips to different government offices [2][3]. Group 2: Process Redesign - Following the feedback, the Haikou Municipal Bureau collaborated with the Civil Affairs Bureau to redesign the approval process, eliminating unnecessary steps and creating a dual-channel service model that integrates online and offline services [3][4]. - The new "zero-run" service model was implemented in June, resulting in 240 applications processed in the first month [3]. Group 3: Accessibility and Support - The updated process ensures that elderly citizens can complete applications without needing to physically visit multiple locations, with options for those less familiar with technology to receive assistance at local service centers [4]. - For individuals with mobility issues, Haikou has introduced a home service for application assistance, with results sent electronically to the citizens' accounts [4].