Core Viewpoint - The "Love Lu" civilized tourism smile service activity in Sanya is enhancing the tourism service experience and promoting a standardized service model across the city [1][2] Group 1: Activity Overview - The "Love Lu" activity was launched to promote a service culture centered on tourists, integrating with the service philosophy of Wuzhizhou Island tourism area [1] - The activity has been implemented in key tourist areas such as Luhuitou Scenic Area, Dadonghai Tourist Area, Tianya Haijiao Scenic Area, and Sanya International Duty-Free City, creating a demonstration effect for civilized tourism services [1] Group 2: Service Enhancements - Wuzhizhou Island tourism area has upgraded service details, including free professional equipment and energy supplements in the diving service area, interactive features to ease waiting times, and electric vehicle drivers acting as cultural guides [1] - The area has established a regular training mechanism for staff, focusing on service etiquette and emergency response, ensuring employees possess both professional skills and a strong service mindset [1] Group 3: Future Plans - The Sanya Municipal Committee's spiritual civilization office plans to promote the "Love Lu" service model citywide, aiming to enhance tourism service quality and contribute to the construction of Hainan as an international tourism consumption center [2]

Group 1 - The "Love Lu" commitment cup symbolizes a new beginning for the hotel in practicing civilized tourism service, as it was passed to the Sanya Marriott Hotel from the Dadonghai Scenic Area [1] - The hotel plans to upgrade its "smile service enhancement action" through systematic training focused on etiquette, emergency handling, and multilingual communication to continuously improve employee service levels [1] - The hotel will also recognize "smile stars" monthly, showcasing touching service stories to highlight the warmth and professionalism of Sanya's tourism industry [1] Group 2 - A concentrated training session on "smile service" was held at the hotel, featuring a quiz segment where employees could win prizes for correctly answering questions related to the "JW Marriott Service Commitment Card" [2] - The "Love Lu" commitment cup will continue to be passed to other tourism units, including the Sheraton Sanya Yalong Bay Resort, Sanya Intime Sunshine Resort, Wuzhizhou Island Tourism Area, and Xidao Scenic Area, expanding the initiative's reach [2] - The initiative aims to involve more tourism enterprises and personnel in providing a more considerate and warm tourism environment, making smiles a prominent feature of Sanya [2]