Group 1 - The travel agency has experienced a significant cancellation rate, with approximately 80% of recent Japanese tourist bookings being canceled due to political tensions, particularly following a controversial statement by Japan's Prime Minister [4][15][19] - The cancellation of group tours leads to the entire group being unable to proceed, resulting in overall cancellations [5][15] - Refund processes vary, with direct hotel bookings generally allowing for easier cancellations compared to those made through domestic platforms, which often face stricter refund policies [5][15] Group 2 - The impact of cancellations extends beyond domestic travel agencies to local Japanese businesses, including hotels and restaurants, which are now facing reduced occupancy and patronage [19] - The travel agency estimates losses between 100,000 to 200,000 yuan due to cancellations, with individual employees also facing significant income reductions [16][17] - The local Japanese tourism industry is heavily reliant on Chinese tourists, and the current situation poses a substantial threat to their business, especially during peak travel seasons [19]