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针对网络消费那些“坑”,最高法发布典型案例维护消费者权益
Xin Hua She· 2025-06-16 08:29
Group 1 - The Supreme People's Court released five typical civil cases related to online consumption, emphasizing the importance of merchants' integrity and the legal protection of consumers' rights [1][3] - In a case involving a handbag purchase, the court ruled that the seller must refund the buyer despite the seller's claim of no return policy, as the seller failed to provide reasonable justification for the return restriction [1][2] - A furniture company misled a customer regarding a promotional discount, resulting in a court ruling that the company must refund the customer half of the payment due to misleading promotional practices [2][3] Group 2 - A ticketing platform was ordered to refund a customer fully for concert tickets, as the platform's return policy was deemed ambiguous and not clearly communicated [3] - The cases highlight the need for clear and consumer-friendly return policies in the online retail and ticketing industries to prevent misunderstandings and protect consumer rights [3] - The Supreme Court indicated a commitment to exploring and summarizing trends in online consumption, aiming to support the expansion of online shopping through legal frameworks [3]