网络消费

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十部门:有力有效扩大农产品消费 提升网络消费质效
news flash· 2025-07-27 02:09
Core Viewpoint - The joint implementation plan by ten departments aims to effectively expand agricultural product consumption and enhance the quality and efficiency of online consumption [1] Group 1: E-commerce Platform Initiatives - E-commerce platforms are guided to support a number of distinctive and potential rural areas through public welfare initiatives [1] - The plan encourages e-commerce platforms to conduct themed live streaming activities, such as "rural flavors," to enrich short video content and create influential agricultural product live streaming sections [1] - E-commerce platforms are urged to provide systematic and regular support measures for farmers, including operational guidance and traffic support [1] Group 2: Fresh Agricultural Products Support - Special support will be given to fresh agricultural products that are concentrated in the market [1] - E-commerce platforms are encouraged to optimize algorithm recommendation weights to promote quality and fair pricing, while avoiding unfair competition practices [1]
网络消费潜力释放,权益保障力度不减—— 营造网络消费放心环境
Jing Ji Ri Bao· 2025-06-27 22:02
Core Viewpoint - The Supreme People's Court has released five typical civil cases related to online consumption, emphasizing the importance of integrity in business operations and the legal protection of consumer rights [1][6]. Group 1: Online Consumption Trends - New business models in the online consumption sector are emerging, leading to various new issues and challenges that require ongoing research [8]. - The 2023 "618" shopping festival highlighted significant changes in online consumption trends, with a shift from price wars to a focus on product quality and value for money [2][6]. - High-tech products, energy-efficient green products, and health-related outdoor products have seen sustained popularity among consumers [2]. Group 2: Legal Challenges and Consumer Rights - Online consumption disputes often involve multiple parties, including platform operators, merchants, payment service providers, and logistics companies, complicating legal relationships [3]. - The Supreme People's Court has established that operators must fulfill their commitments made during live marketing, such as compensation promises, to protect consumer rights [4][5]. - The court has also addressed issues of false advertising and excessive collection of consumer information, holding businesses accountable for misleading practices [6]. Group 3: Regulatory Developments - The State Administration for Market Regulation has proposed a draft for the "Live E-commerce Supervision Management Measures," outlining the responsibilities of platform operators in managing compliance and consumer protection [7]. - There is a call for platforms to enhance their role as gatekeepers, ensuring that marketing practices are transparent and do not mislead consumers [7]. Group 4: Future Directions - The Supreme People's Court plans to increase research efforts in the online consumption sector, aiming to unify judicial standards and improve communication with market regulatory bodies to prevent and resolve disputes [8].
消费活力持续激发 青海省5月社零总额同比增长4.5%
Sou Hu Cai Jing· 2025-06-19 20:20
Core Viewpoint - Qinghai Province is implementing various measures to boost consumer spending, resulting in a positive trend in retail sales and overall consumption recovery in the region [1][8]. Group 1: Retail Performance - From January to May, Qinghai Province achieved a total retail sales of social consumer goods amounting to 38.72 billion yuan, representing a year-on-year growth of 2.5%, which is an increase of 0.6 percentage points compared to the first four months [1]. - In May alone, the retail sales reached 9.296 billion yuan, with a year-on-year growth of 4.5%, marking three consecutive months of over 4% growth [1]. - Retail sales from key enterprises increased by 2% from January to May, with the growth rate improving by 0.8 percentage points compared to the previous four months [2]. Group 2: Key Product Categories - Among key products, retail sales for household appliances and audio-visual equipment surged by 45.1%, while building and decoration materials saw a growth of 27.8% [2][6]. - In May, automotive retail sales experienced a year-on-year increase of 8.6%, continuing a positive growth trend for three consecutive months [2]. Group 3: Policy Impact - The "old for new" policy has become a significant driver of consumption growth, with sales of wearable smart devices, new energy vehicles, household appliances, and building materials seeing year-on-year increases of 210.8%, 45%, 45.1%, and 27.8% respectively [6]. - Online retail sales through key enterprises reached 550 million yuan, reflecting a year-on-year growth of 118.2%, with an acceleration of 28.9 percentage points compared to the previous four months [6]. Group 4: Future Initiatives - The Qinghai Provincial Department of Commerce plans to enhance consumption through a combination of policies and activities, focusing on the implementation of the "old for new" policy and promoting large-scale consumption potential [7]. - Upcoming initiatives include "Purchasing in China," "Foreign Trade Quality Products" events, and themed activities like the "Home Feast" month and "Home Decoration Festival" to invigorate the consumer market [7].
护航网络消费市场,让“消费马车”跑得更快更稳
Ren Min Wang· 2025-06-17 00:32
Core Viewpoint - The rapid development of online consumption necessitates improvements in consumer protection and the regulation of online marketing practices, particularly in live-streaming sales and promotional activities [1][2][3]. Group 1: Online Retail Growth - In 2024, China's online retail sales reached 15,522.5 billion yuan, a 7.2% increase from the previous year, with physical goods accounting for 13,081.6 billion yuan, growing by 6.5% and representing 26.8% of total retail sales [1]. - Online consumption has become a significant method for consumers, highlighting the need for enhanced consumer rights protection [1]. Group 2: Legal Cases in Online Marketing - A case involving a seller who misrepresented the material of a product during a live-stream led to a court ruling that the seller must honor a "fake one pays ten" guarantee, emphasizing the importance of truthful advertising in live-streaming [2][3]. - Another case highlighted the responsibilities of businesses during promotional activities, where misleading information led to a ruling against a furniture company for not properly informing a customer about promotional conditions [4]. Group 3: Consumer Rights and Return Policies - The "seven-day no-reason return" policy is a critical consumer right in online shopping, with legal backing to ensure its enforcement [5][6]. - Courts have ruled against sellers who attempt to deny this right through vague or misleading terms, reinforcing the legal obligation to allow returns unless explicitly justified [6][7]. Group 4: Privacy and Data Protection - Issues surrounding privacy policies in apps, including forced consent and excessive data collection, have raised significant legal concerns, leading to court rulings that protect consumer rights against overreach by service providers [9][10][11]. - A recent case resulted in a ruling that a company must delete unlawfully collected personal information and compensate the consumer, highlighting the judiciary's role in safeguarding personal data rights [11][12].
网上“买买买”,权益保护要跟上(法治聚焦)
Ren Min Ri Bao· 2025-06-16 22:13
Core Viewpoint - The rapid development of online consumption has raised higher demands for improving consumption models, enhancing consumption efficiency, and protecting consumer rights [2] Group 1: Online Consumption and Consumer Rights - Online shopping has become a significant way for consumers, emphasizing the need for trust and comfort in transactions [2] - The Supreme People's Court has released typical civil cases related to online consumption to address new issues and respond to public concerns [2] Group 2: Case Study on Live Streaming Marketing - A case involved a seller who misrepresented the material of a bracelet during a live stream, leading to a court ruling that the seller must honor a "fake compensation ten times" promise, resulting in a compensation of 10,000 yuan [3][4] - The ruling highlights the importance of accountability in live streaming marketing, where consumer trust is heavily influenced by the host's claims [4] Group 3: Ticket Purchase and Refund Policies - A case regarding concert ticket refunds revealed ambiguities in refund rules, where a consumer was partially refunded despite the platform's unclear terms [6][7] - The court ruled in favor of the consumer, emphasizing that ambiguous terms should be interpreted in a way that protects consumer rights [6][7] Group 4: Return Policies for Online Purchases - A case involving a handbag purchase showed that a seller's refusal to accept a return based on unclear terms was deemed invalid, leading to a full refund for the consumer [8][9] - The ruling reinforced the seven-day no-reason return policy, ensuring consumers can make purchases with confidence [9]
针对网络消费那些“坑”,最高法发布典型案例维护消费者权益
Xin Hua She· 2025-06-16 08:29
Group 1 - The Supreme People's Court released five typical civil cases related to online consumption, emphasizing the importance of merchants' integrity and the legal protection of consumers' rights [1][3] - In a case involving a handbag purchase, the court ruled that the seller must refund the buyer despite the seller's claim of no return policy, as the seller failed to provide reasonable justification for the return restriction [1][2] - A furniture company misled a customer regarding a promotional discount, resulting in a court ruling that the company must refund the customer half of the payment due to misleading promotional practices [2][3] Group 2 - A ticketing platform was ordered to refund a customer fully for concert tickets, as the platform's return policy was deemed ambiguous and not clearly communicated [3] - The cases highlight the need for clear and consumer-friendly return policies in the online retail and ticketing industries to prevent misunderstandings and protect consumer rights [3] - The Supreme Court indicated a commitment to exploring and summarizing trends in online consumption, aiming to support the expansion of online shopping through legal frameworks [3]