Core Viewpoint - The article discusses a passenger's complaint regarding high ticket refund fees charged by Sichuan Airlines, highlighting the perceived unreasonableness of the fees in relation to the timing of the refund request [1][3]. Group 1: Passenger Experience - A passenger named Mr. Lu reported being charged an 880 yuan fee for a ticket refund, despite requesting the refund within an hour of purchase [1][3]. - Mr. Lu's total order amount was 8782 yuan for eight tickets, and he received a refund of 7902 yuan after the deduction of the refund fee [3][6]. - The refund fee was stated to be 20% of the ticket price per person, which Mr. Lu found excessive given the circumstances [3][6]. Group 2: Airline Refund Policies - Sichuan Airlines has specific refund policies that classify errors in ticket purchases as voluntary changes, which incur fees based on the ticket class and timing of the refund request [7][10]. - The airline's refund fee structure varies, with fees ranging from 0% to 20% depending on the ticket class and the time of the refund request relative to the flight departure [7][9]. - The Civil Aviation Administration of China noted that higher discount tickets typically come with stricter refund and change policies, leading to higher fees [7][10]. Group 3: Legal and Ethical Considerations - Legal experts suggest that as long as the airline's refund policies are clearly communicated and within legal limits, the practices are lawful [10]. - There is a call for airlines to exercise fairness in their fee structures, potentially adopting more flexible policies similar to those of high-speed rail services [10].