Core Viewpoint - The company, Nanjing Zhangshangxiu Information Technology Co., Ltd., has established a standardized service process in its express supermarket, enhancing service quality and user satisfaction through collaboration with major e-commerce and express delivery companies, as well as leveraging big data and intelligent technology [1][2][3][4] Group 1: Standardized Service Processes - The standardized process for the 5 yuan shipping service includes clear steps from user entry to package delivery, reducing error rates by 30% [1] - The home delivery service follows a comprehensive procedure that includes information verification and timely delivery, achieving a delivery punctuality rate of 95% [2] - The low-price shopping service ensures product quality through a strict procurement process, resulting in a 25% decrease in shopping disputes [3] Group 2: Collaboration and Technology Support - The establishment of standardized service processes relies on collaboration with e-commerce and express delivery partners to ensure adherence to unified standards [3] - Big data analysis of user feedback and service data is utilized to optimize standardized processes, enhancing efficiency based on user demands [3] - Intelligent systems monitor service processes in real-time, ensuring compliance with standards and enabling prompt corrections when deviations occur [3][4] Group 3: Future Developments - The express supermarket aims to further refine standardized processes in response to user needs and industry developments, striving to create more value through regulated services [4]