正向激励配送考核机制

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全面取消“超时罚款”,美团宣布→
Jin Rong Shi Bao· 2025-08-28 08:25
Core Viewpoint - Meituan plans to completely eliminate overtime penalties for delivery riders by the end of 2025, focusing on algorithm optimization and positive incentives instead of fines [1][3]. Group 1: Overtime Penalty Cancellation - Meituan will fully cancel overtime penalties for crowd-sourced riders by the end of 2025, a decision that has sparked significant public interest [1]. - The company has been testing a new mechanism for over six months, replacing the overtime penalty with a system that rewards timely deliveries [3]. - As of August this year, the overtime penalty exemption mechanism has been piloted in 22 cities, receiving positive feedback from riders [3]. Group 2: Algorithm and Delivery Assessment Improvements - Meituan has initiated trials of the "Anzhun Card" in Quanzhou, which replaces the previous penalty system with a scoring system that rewards punctuality [3]. - The pilot program has expanded to cities like Nanning, Xinxiang, and Nanchang, with further optimizations based on rider feedback [3]. - The new assessment mechanism has been implemented in major cities, including Hangzhou and Wuhan, and is gradually being rolled out to more locations [3]. Group 3: Rider Support and Safety Measures - Meituan has collaborated with authorities to create "rider-friendly communities," allowing riders to access over 24,700 modified communities across 150 cities, improving delivery efficiency [3]. - The company has introduced fatigue prevention measures, including pop-up reminders after 8 hours of work and mandatory offline time after 12 hours, with 18% of riders receiving reminders [3]. - A "safety score" system has been piloted in over 100 cities, incentivizing safe driving behaviors, resulting in a 26% reduction in traffic violations among riders [4].