俄罗斯时间1月28日，一辆载有10名中国游客的越野车在俄罗斯贝加尔湖冰面上翻车，事故导致一名中 国籍游客死亡，4名游客受伤。中国平安快速启动重大突发应急响应和全球急难救援服务，排查客户出 险情况。截至北京时间1月30日，排查到本次事故中有5名游客均为平安产险境外旅行意外险客户，其中 1位不幸身故、剩余4位分别为肋骨骨裂、轻微伤等。 获知客户信息后，平安产险第一时间成立海外救援专项小组与客户取得联系，派遣当地合作伙伴前往事 故现场提供急难救援服务。 针对3位需要支持的受伤客户，平安产险积极协调俄罗斯当地专业医疗资源，陪同客户前往具备CT检查 能力的大型医院就医、复查，为客户提供医疗垫付、物资补给等支持；为安抚客户情绪，还专门为客户 配备了当地电话卡与国内亲属快速联系报平安。 针对不幸身故客户，平安产险第一时间为其亲属安排航班及接送机服务，派出员工代表陪同亲属前往俄 罗斯协助处理后事。 事故无情，平安守护。中国平安表示，公司将持续关注相关应急处置进展，调集各方资源协助伤员救 治，确保各项海外应急、快速理赔及客户关怀服务举措落实到位，尽最大努力帮相关客户及家属渡过难 关。目前中国平安已针对该事故启动海外急难救援专项 ...

Core Viewpoint - A major traffic accident occurred near Yellowstone National Park, resulting in the death of 5 Chinese citizens and injuries to 8 others, prompting China Ping An to activate its emergency response team for assistance [1][2] Group 1: Emergency Response Actions - China Ping An initiated a level two emergency response and established the "502 Overseas Emergency Rescue Service Team" led by CEO Guo Xiaotao to coordinate assistance for affected Chinese citizens [1] - The "502 Emergency Rescue Service Team" quickly activated emergency rescue services across various insurance sectors, including life, property, pension, and health insurance, to assess client situations [1] - As of May 5, 12 PM Beijing time, it was confirmed that 2 injured individuals were clients of Ping An's overseas travel accident insurance, suffering from leg fractures and soft tissue injuries, and are currently stable after receiving medical care in the U.S. [1] Group 2: Ongoing Support and Coordination - China Ping An is working under the guidance of the Chinese Ministry of Foreign Affairs and the Chinese Embassy in the U.S. to actively assess client situations and monitor the progress of emergency response efforts [2] - The company has launched an overseas emergency assistance program, allowing anyone, regardless of being a Ping An client, to seek help through the emergency hotline 95511 [2] - Medical service experts from Ping An have been dispatched to Idaho to provide support services, including medical resource coordination, payment of medical expenses, and assistance with visa issues [1][2]

Core Viewpoint - A significant traffic accident occurred near Yellowstone National Park, resulting in the death of 5 Chinese citizens and injuries to 8 others. China Ping An has activated an emergency response team to assist affected individuals and their families [1][2]. Group 1: Emergency Response Actions - China Ping An has established a "502 Overseas Emergency Rescue Service Team" led by the Group's co-CEO to coordinate the emergency response and assistance for Chinese citizens involved in the accident [1]. - The company has initiated an overseas emergency assistance plan, allowing anyone, regardless of being a Ping An customer, to seek help through the emergency hotline 95511 [2]. - The company is in contact with the Chinese Embassy in the U.S. and local medical institutions to provide support for the injured and the families of the deceased [2]. Group 2: Specific Assistance Measures - The company has outlined 7 specific overseas emergency rescue measures, including proactive claims services and a green channel for claims processing [3][4]. - Medical support services include emergency medical treatment, medical transportation, hospitalization, and translation services [4]. - Emergency assistance also covers the return of remains, funeral expenses, and arrangements for family members to handle affairs [4][5]. - The company has simplified the claims process for accidental death, allowing beneficiaries to claim benefits with just the official death list [5]. - Pre-claims and quick payouts are available for confirmed deceased individuals, and claims can be processed without a policy if basic information matches the company's records [5].