Core Points - The incident involving a staff member at a Honey Snow Ice City store highlights the blurred lines between consumer rights and employee dignity, as a customer demanded the employee sing the store's theme song after a minor service error [1][2][3] - The trend of "service performance" in the consumer industry is becoming increasingly extreme, with employees often pressured to entertain customers as a form of apology, which can undermine their dignity [2][3] - Companies often lack standardized solutions for minor service errors, leading to reliance on emotional appeals that compromise employee respect, indicating a need for better operational mechanisms to handle such situations [3] Group 1 - The demand for an employee to sing as a form of apology reflects a troubling consumer behavior that prioritizes entertainment over respect for workers [1][2] - Public perception of these incidents has shifted from tolerance to concern as instances of forced performances become more extreme [1][2] - The relationship between consumers and employees is becoming increasingly imbalanced, with employees feeling unable to refuse unreasonable demands [2][3] Group 2 - The consumer industry's trend of using performance as a service strategy is leading to a normalization of extreme expectations from customers [2] - Companies should recognize minor service errors as part of operational costs and implement fair compensation mechanisms to protect employee dignity [3] - A healthy and equitable relationship between laborers and consumers is essential for sustainable business practices [3]