燃气服务升级
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福建福州仓山区市场监管局:政企联动推进燃气服务升级 五项惠民举措落地仓山社区
Zhong Guo Zhi Liang Xin Wen Wang· 2025-12-09 06:22
Core Viewpoint - The event in Fuzhou aimed to promote five measures for gas service upgrades, enhancing transparency in billing and improving public service delivery to residents [1][3]. Group 1: Event Overview - The promotional event was organized by the Cangshan District Market Supervision Bureau, with participation from China Resources Gas Co., Ltd. and State Grid Fujian Electric Power Co., Ltd. [1] - Local government leaders engaged with community residents to understand their needs and deliver convenient services [1]. Group 2: Key Measures Introduced - Five gas service upgrade measures were introduced, focusing on technology upgrades, process optimization, management standardization, and enhanced supervision [3]. - A "no application required, direct benefits" model was implemented, allowing for automatic matching of eligible low-income households with discount policies [3]. - Online services were enhanced, enabling residents to complete all business transactions online, saving time and effort [3]. - Free installation of innovative smart gas meters was offered, providing accurate gas measurement and automatic alerts for abnormal conditions [3]. - The billing service was upgraded with an "electronic bill, one chart to understand" feature, allowing real-time tracking of gas usage and costs through popular payment platforms [3]. - Complaint response times were significantly improved, with issues addressed within 24 hours and emergency repairs within 40 minutes [3]. Group 3: Community Engagement and Impact - The event attracted significant community interest, with over 3,000 public service messages sent and more than 100 informational flyers distributed [5]. - Hands-on guidance was provided to residents for using online services, leading to positive feedback on the clarity and efficiency of the processes [5]. - The event effectively promoted the gas benefit policies and demonstrated the commitment of the Cangshan District Market Supervision Bureau to enhance public service quality [5][6]. Group 4: Future Plans - The Cangshan District Market Supervision Bureau plans to continue deepening the measurement benefit work and establish a long-term regulatory mechanism to enhance public service transparency and effectiveness [6].