Core Insights - Hunan SF Express and Changsha Wenheyou have launched the "Wenheyou-SF Post Office," a new immersive postal service designed for tourists during the National Day and Mid-Autumn Festival holidays [1][3] Group 1: Service Innovation - The "SF Post Office" is not just a simple delivery point but a comprehensive cultural and social space that integrates services, cultural creativity, and live streaming [3] - Tourists can utilize various innovative services, including luggage delivery to hotels or stations upon arrival, and convenient parcel sending after shopping [5][6] - The store features a cultural creativity area that showcases local specialties and SF Express customized products, transforming logistics services into personalized experiences [5] Group 2: Customer Experience Enhancement - The new service model addresses the common pain point of tourists carrying heavy bags while sightseeing, significantly improving travel convenience and comfort [6] - SF Express staff engage in role-playing to enhance the immersive experience, creating a unique interaction with tourists [5] - The store is part of a broader strategy, with multiple locations across Hunan, including high-speed train stations and airports, to facilitate luggage storage and delivery services for tourists [6]