Core Insights - By 2028, 45% of IT product and service interactions will primarily utilize intelligent agents as the main interface [1] - The role of CIOs is evolving to redefine enterprise architecture and user experience in response to the new ecosystem of IT interactions mediated by intelligent agents [1] - By 2026, 70% of organizations are expected to adopt a hybrid AI approach that integrates generative, procedural, predictive, and intelligent agent technologies [1] Industry Trends - The global IT industry will be driven by three key forces in the coming years: the ongoing expansion of AI agents within enterprises, significant structural changes in the IT industry due to "Agentic AI transformation," and early investments in rapidly maturing frontier technologies such as quantum computing and next-generation connectivity [1] - CIOs are transitioning from being "system builders and maintainers" to "conductors of intelligent ecosystems," integrating human, digital, and autonomous capabilities to achieve scalable innovation and resilience [2]