Core Viewpoint - The article emphasizes that for companies, customers are paramount, and their choice signifies survival. The ability to maintain customer preference is crucial for long-term sustainability, highlighting the concept of "selection pressure" in a competitive environment [1]. Group 1 - Companies face "selection pressure," similar to natural selection, where only those chosen by customers can thrive, while others may fail [1]. - To achieve long-term customer loyalty, companies must cultivate a strong brand mindset [1].