生产工艺调整
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西贝发布致歉信!儿童餐等部分菜品调整为门店现做
Qi Lu Wan Bao· 2025-09-15 05:48
Core Viewpoint - The company acknowledges the concerns and criticisms from customers regarding its production processes and aims to improve its offerings to meet customer expectations [1][2]. Group 1: Customer Concerns and Company Response - The company has received widespread attention and feedback from customers, recognizing the gap between its production methods and customer expectations [1]. - The company expresses sincere apologies for any inconvenience caused and appreciates the feedback from customers [1]. - The company is actively working on improvements based on customer concerns, committing to enhance the overall customer experience [2]. Group 2: Planned Adjustments - By October 1, 2025, the company plans to implement several adjustments across all its stores, including: 1. Switching to non-GMO soybean oil for all dishes cooked with soybean oil. 2. Transitioning children's meals to be prepared fresh in-store, including beef rice and beef patties [2][3]. 3. Adjusting the preparation of various dishes, such as using fresh fish for children's meals and preparing meat dishes on-site [2][3]. - The company is also working with suppliers to shorten product shelf life while ensuring food safety and inventory turnover [3]. Group 3: Commitment to Transparency and Improvement - The company emphasizes its commitment to transparency and invites customers to supervise its improvement measures [3]. - The founder has made a promise to prioritize customer feedback and maintain a customer-centric approach in operations [3].