Core Insights - The delivery ceremony for the AITO M8 electric vehicle took place at the Seres Super Factory in Chongqing, highlighting the company's commitment to customer service through direct engagement with users [1][3] - Zhang Xinghai, the founder and chairman of Seres Group, emphasizes a user-centric philosophy, ensuring that customers feel secure and proud when purchasing and using AITO vehicles [3][5] - AITO has achieved a cumulative delivery of over 750,000 vehicles, ranking first in the "Brand Development Confidence Index" in the 2025 Semi-Annual Research on New Energy Vehicle Brand Health by Jielan Road [5] User Engagement - Zhang Xinghai regularly engages in face-to-face conversations with AITO users, fostering a culture of listening to customer feedback and experiences [3] - The company organizes events titled "Talking New Luxury with Users," where Zhang shares insights and gathers user opinions, reinforcing the commitment to customer satisfaction [3] Commitment to Quality - Zhang Xinghai personally tested the AITO M8 by driving over 3,500 kilometers in 55 hours to ensure the vehicle's quality before it reaches customers, demonstrating a hands-on approach to product assurance [3] - The company's motto, "From users to research and back to users," reflects a commitment to integrating user feedback into product development and delivery processes [3]