Workflow
电商风控
icon
Search documents
抖音电商公布“提货卡诈骗”治理进展 清退违规商家1603家
Xin Lang Ke Ji· 2025-10-15 09:37
Core Viewpoint - Douyin E-commerce has made significant progress in combating "delivery card" fraud, a common issue in the e-commerce industry, by implementing measures to enhance security and trust on its platform [1] Group 1: Actions Taken - Since August 2025, Douyin E-commerce has cleared 1,603 involved merchants and banned 2,976 non-compliant products [1] - The platform has dealt with 634 non-compliant influencers as part of its crackdown on fraud [1] - In collaboration with relevant authorities, Douyin E-commerce has assisted in the arrest of 19 criminal suspects, including 6 suspects from 3 criminal groups in October [1] Group 2: Ongoing Efforts - Douyin E-commerce plans to continuously upgrade its risk control model to maintain a safe and trustworthy consumer environment [1]
狙击“黄牛”累及正常客户 拼多多百亿补贴的难题
经济观察报· 2025-09-14 08:03
Core Viewpoint - The article discusses the recent incidents of order cancellations, referred to as "砍单" (order cutting), on the Pinduoduo platform during the pre-sale of the iPhone 17, highlighting the challenges consumers face in securing their purchases due to the platform's strict anti-fraud measures aimed at preventing scalping and ensuring fair access to discounts [2][3][11]. Group 1: Order Cancellation Incidents - Many users reported receiving notifications of order cancellations for the iPhone 17 on Pinduoduo, citing reasons related to account or shipping information not meeting delivery conditions [2][3]. - Affected consumers expressed frustration, noting that even after successful payment, their orders were canceled hours later without clear explanations from customer service [5][6]. - The article emphasizes that successful payment on Pinduoduo does not guarantee the completion of the purchase, as the platform employs algorithms to identify potentially fraudulent orders [6][10]. Group 2: Anti-Fraud Measures - Pinduoduo has implemented a set of algorithms to combat scalping and ensure that more users can benefit from promotional offers, which includes monitoring user behavior and transaction patterns [3][10]. - The platform's user agreement allows it to assess user activities and determine if they exhibit signs of abnormal or fraudulent behavior, leading to potential order cancellations [7][9]. - Specific measures include canceling orders, revoking promotional eligibility, and other actions deemed necessary by Pinduoduo to protect user rights and maintain fair access to products [8][11]. Group 3: Consumer Strategies and Experiences - Users have shared various strategies to avoid order cancellations, such as ensuring precise shipping addresses and avoiding the use of multiple accounts from the same location [9][10]. - Despite these strategies, some long-time users still faced cancellations, raising concerns about the effectiveness and fairness of Pinduoduo's fraud detection system [10]. - The article notes that the "百亿补贴" (Billion Subsidy) program is designed to attract high-value users by offering significant discounts on popular products, which has led to increased scrutiny of orders during promotional events [11].