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陌生号码又双叒叕来推销套餐?认准这三个官方外呼号码→
Yang Shi Xin Wen· 2025-08-02 02:25
Group 1 - The core viewpoint is that telecom companies are taking measures to regulate marketing calls and protect consumers from unsolicited sales pitches [1][2][3] - Official outbound numbers for telecom companies are established: China Telecom 10001, China Mobile 10085, and China Unicom 10016, while all other numbers are considered unauthorized marketing calls [1] - Consumers can refuse marketing calls, and if they do, the calls must cease; companies are required to avoid false advertising and must disclose all relevant information about service packages [1][2] Group 2 - Marketing calls must be recorded throughout the process, and confirmation messages must be sent before any business is conducted, requiring consumer consent [2] - In case of encountering non-compliant marketing calls, consumers are advised not to trust unofficial numbers and to report issues to official customer service hotlines [3]
运营商开了个好头,电话营销自我约束才有出路
Nan Fang Du Shi Bao· 2025-08-01 16:35
Core Viewpoint - The three major telecom operators in China have collectively announced standardized telephone marketing measures to address consumer complaints regarding false advertising and inducement in telecom business marketing [1][2]. Group 1: Telecom Operators' Actions - The three major telecom operators have established official outbound marketing numbers: China Telecom 10001, China Mobile 10085, and China Unicom 10016, to ensure consumers can identify legitimate marketing calls [1]. - This initiative aims to promote transparent marketing practices and reduce consumer confusion regarding the legitimacy of marketing calls [2][3]. Group 2: Consumer Concerns - Consumers have expressed significant dissatisfaction with the increasing number of harassment calls, leading to a general distrust of unknown callers [1][2]. - The complexity of the marketing industry, including third-party agents and the use of technology like outbound robots and virtual numbers, has contributed to the problem of harassment calls [1][3]. Group 3: Industry Implications - The unified marketing number initiative is a step towards regulating marketing practices, but it does not address third-party companies that utilize telecom lines, which are a major source of harassment calls [3]. - The telecom operators' self-regulatory measures signal a need for other industries to evaluate their marketing practices to maintain a positive image and consumer trust [3].