Core Viewpoint - The incident involving a consumer purchasing blind boxes from Pop Mart highlights issues related to product consistency and customer service, raising concerns about compliance in the blind box industry [1] Summary by Relevant Sections Consumer Experience - A consumer reported spending 1,106 yuan on two complete sets of blind boxes, only to find that one set contained duplicate items, contrary to the company's claim of offering 14 different styles [1] - The customer faced difficulties in returning the product, as the company initially only agreed to exchange the duplicate items and later consented to replace the entire set after multiple complaints [1] Industry Compliance - The situation has drawn attention to the blind box industry's compliance with regulations, particularly regarding the prohibition of unfair terms such as "no returns after unboxing" [1] - The core expectation of consumers purchasing complete sets of blind boxes is to collect unique styles, and when the product does not meet this expectation, reasonable return requests should be supported [1] Legal Precedents - A similar case in Beijing resulted in a court ruling against Pop Mart for failing to fulfill its promise of "no duplicates in a complete set," leading to a refund for the consumer [1]