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高德开“扫街榜”,找餐厅,导航比点评更靠谱?
首席商业评论· 2025-09-19 04:26
Core Viewpoint - The competition in local life services is shifting from online to offline, with Alibaba's Gaode Map launching the "Gaode Street Ranking," which is based on real user behavior and claims to be "never commercialized" [3][5]. Summary by Sections Introduction of Gaode Street Ranking - Gaode Map launched the "Gaode Street Ranking" on September 10, coinciding with Alibaba's anniversary, indicating the project's high priority within the company [5]. - The ranking aims to compete directly with Dianping's core business, marking a new phase in the battle for user decision-making entry points [5][10]. Features of the Ranking - The ranking consists of two parts: the "Top List," which is updated annually, and the "Street List," which is updated daily, focusing primarily on restaurants [5][7]. - Gaode has designed various specialized lists based on real user behavior, such as the "Special Visit List" and the "Repeat Visitor List," to capture the attractiveness of stores from different dimensions [7]. Motivation Behind the Launch - The increasing reliance of consumers on online ratings and rankings for decision-making, coupled with the prevalence of fake reviews, has led to a decline in trust in traditional evaluation systems [7][9]. - Many consumers have developed a tendency to seek out lower-rated stores, believing they may offer better quality than those with inflated ratings [9]. Market Context - The local life services market in China is substantial, exceeding 35 trillion yuan, with over 60% of this attributed to in-store businesses, including dining and entertainment [10][12]. - Compared to the heavily logistics-dependent takeaway business, in-store business models are lighter and more profitable, making them a new focal point for platforms [12]. Gaode's New Evaluation System - Gaode's solution involves creating a rating system based on actual user behavior rather than subjective reviews, leveraging its strengths in travel and location data [13][15]. - The system quantifies user actions, such as searching, navigating, and visiting stores, as a form of genuine endorsement for businesses [15]. Implementation of the New System - The dual data model of "Behavior + Credit" is employed to ensure the authenticity of evaluations, with a focus on real user actions [15][17]. - Gaode's system identifies the source of reviews, giving more weight to those from verified visitors and filtering out fake content using AI [17]. User Reception and Market Impact - The launch of the Gaode Street Ranking attracted over 40 million users on its first day, indicating strong market interest [18]. - This new system aims to foster a positive cycle in the industry, allowing businesses to focus on improving products and services rather than engaging in "review manipulation" [18]. Competitive Landscape - On the same day, Meituan announced the relaunch of its "Quality Takeaway" service, indicating a shift in the local life service battlefield towards higher-value in-store businesses [20][22]. - Alibaba's aggressive strategy in the takeaway sector has shown results, with significant user growth in its services, leading to a rapid extension into in-store group buying [22][23]. Challenges and Future Outlook - Gaode's Street Ranking faces challenges, such as the lack of genuine interaction and the potential for businesses to incentivize user behavior through discounts [26]. - The competition is evolving, with various platforms attempting to address the core issue of maintaining content authenticity while expanding their services [26][27]. - The future of local life services may involve a dual-track ecosystem where behavior data corrects content biases, and AI plays a mediating role in maintaining trust [27].