社保服务创新
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漳州社保体验馆“智”解难题
Jin Rong Shi Bao· 2025-08-27 03:58
Core Insights - The social security service in Zhangzhou is innovating to enhance efficiency and convenience for residents, addressing long-standing issues with traditional service models [1][2] - The newly opened social security service experience center is the largest in Fujian province, featuring advanced facilities and a focus on user-friendly services [1][2] Summary by Sections Experience Center - The experience center spans hundreds of square meters, integrating technology and human elements with seven functional areas [2] - High-frequency services are streamlined through two dedicated windows, allowing for quick processing of applications like the third-generation social security card in just three minutes [2] - Self-service kiosks enable residents to complete various social security tasks, including card activation, enhancing overall service efficiency [2] - A social security planning service area allows residents to estimate future pension benefits based on their contributions, making complex policies more accessible [2] - The center has welcomed over 2,000 visitors since its opening, serving as both an educational hub and a quick service point for social security matters [2] Community Integration - The collaboration between social security and banking institutions has established 44 service points across Zhangzhou, facilitating access to 37 high-frequency services [3] - A training and supervision mechanism ensures that bank staff are well-equipped to handle social security inquiries, improving service quality [3] - The mobile service vehicle initiative brings social security services directly to communities during peak times, enhancing accessibility and responsiveness [3] Overall Impact - Innovations in Zhangzhou's social security services reflect a commitment to addressing community needs, transforming promises of support into tangible benefits for residents [4]