社保服务智能化
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全国社保业务线上办理量已超70%
Xin Hua Wang· 2025-10-07 02:05
Core Points - The social security online processing volume in China has exceeded 70%, with some regions approaching 90% [1] - The country has enhanced its social security management capabilities and service levels, providing more convenient and faster services to the public [1] - During the 14th Five-Year Plan period, over 60 billion instances of non-face-to-face services have been provided to the public [1] Digital Transformation - The implementation of digital human resources initiatives has led to improvements in the national social security public service platform and the mobile 12333 service channels [1] - A total of 161 national services have been launched to facilitate online social security business processing [1] Intelligent Services - Localities are focusing on intelligent management, auditing, and risk control to enhance the intelligence level of social security services [1] - Some regions have introduced "smart social security integrated machines" that utilize AI and big data for automatic identity recognition, customized service items, and full-process guidance [1] - The introduction of "social security planners" in various areas provides personalized and precise services [1]