Core Points - The social security online processing volume in China has exceeded 70%, with some regions approaching 90% [1] - The country has enhanced its social security management capabilities and service levels, providing more convenient and faster services to the public [1] - During the 14th Five-Year Plan period, over 60 billion instances of non-face-to-face services have been provided to the public [1] Digital Transformation - The implementation of digital human resources initiatives has led to improvements in the national social security public service platform and the mobile 12333 service channels [1] - A total of 161 national services have been launched to facilitate online social security business processing [1] Intelligent Services - Localities are focusing on intelligent management, auditing, and risk control to enhance the intelligence level of social security services [1] - Some regions have introduced "smart social security integrated machines" that utilize AI and big data for automatic identity recognition, customized service items, and full-process guidance [1] - The introduction of "social security planners" in various areas provides personalized and precise services [1]

Core Points - The Ministry of Human Resources and Social Security (HRSS) reported that the number of social security cardholders has reached 1.39 billion, with 1.1 billion using electronic social security cards on their mobile phones [1][3]. Group 1: Service Improvement Initiatives - The HRSS has implemented a "online service" initiative, resulting in over 70% of social security transactions being conducted online, with some regions nearing 90%. The overall satisfaction rate for these services remains above 97% [2][3]. - The "nearby service" initiative has been launched to enhance accessibility, partnering with banks and postal services to create convenient service points within 15 minutes in urban areas and 5 kilometers in rural areas [2][3]. - The "one card service" initiative aims to integrate various services into the social security card, which now supports 95 applications in the social security sector and additional services such as public transport and library access [3]. Group 2: Technological Advancements - The HRSS is focusing on "smart services," utilizing artificial intelligence and big data to improve service efficiency and accuracy, including the introduction of smart service machines and personalized service planners [3][4]. - The international cooperation in social security has progressed, with agreements signed with 13 countries to address issues like double social security contributions, enhancing the global outreach of Chinese social security practices [4].