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携程、京东、美团等12家平台被约谈,抢票神器亮红灯
21世纪经济报道· 2026-02-12 05:05
Core Viewpoint - The article highlights the regulatory actions taken by the Beijing Market Supervision Administration against misleading ticket purchasing services offered by various platforms during the Spring Festival travel rush, emphasizing the need for consumer protection and compliance with official ticketing rules [1][4][6]. Group 1: Regulatory Actions - The Beijing Market Supervision Administration organized administrative talks with 12 major platforms involved in online train ticket sales, addressing issues related to misleading promotional practices such as "accelerated packages" and "dual-channel" services [1][4]. - A specific case was highlighted where a platform falsely advertised its "ticket grabbing" service, which was actually just a referral to the official 12306 system's waiting list service [4][5]. Group 2: Misleading Services - Platforms claimed to offer "dual-channel ticket grabbing" that combined waiting list orders with monitoring services, but this was misleading as the official rules state that no tickets would be available for purchase if a waiting list order exists [4][5]. - The so-called "speed-up packages" offered by third-party platforms, which charged consumers between 10 to 50 yuan, did not actually expedite the ticket purchasing process, as tickets were already sold out [4][5]. Group 3: Compliance Requirements - The Beijing Market Supervision Administration outlined four compliance requirements for the platforms, including the need to eliminate misleading advertisements, ensure transparency in pricing, and avoid implying any special purchasing privileges through paid services [7][8]. - Platforms were instructed to conduct thorough checks of their business models and service processes to align with consumer protection standards and to avoid using official branding from the 12306 platform in a misleading manner [7].