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携程、去哪儿等平台回应“抢票加速包是噱头”
Xin Lang Cai Jing· 2025-09-27 06:39
Core Viewpoint - The investigation by the Jiangsu Consumer Rights Protection Committee reveals that third-party train ticket platforms' "acceleration packages" do not actually enhance the chances of successfully purchasing tickets, as all requests must ultimately queue through the official 12306 system [1][3][11]. Group 1: Investigation Findings - Nine third-party ticket platforms were investigated, all claiming that purchasing "acceleration packages" would increase ticket success rates, but the actual experience showed that 12306 was the first to issue tickets [1][3]. - The prices for these "acceleration packages" range from 48 yuan to 60 yuan, marketed under various names such as "all-in-one ticket" and "reassured ticket" [1][5]. - 12306's official customer service confirmed that they do not provide acceleration services and that ticket allocation is based on the order of submission [1][3]. Group 2: Consumer Behavior and Reactions - Over 30% of surveyed consumers expressed doubts about the effectiveness of "acceleration packages," yet many still purchase them due to anxiety about ticket availability [8]. - Consumers indicated that the pressure to secure tickets leads them to consider these packages, even if they are aware of their questionable efficacy [9]. Group 3: Legal Perspectives - Lawyers indicated that if third-party platforms exaggerate the effectiveness of "acceleration packages," they could be liable for false advertising and unfair competition [2][11]. - The legal experts emphasized that if these services do not provide real benefits and mislead consumers, they could be considered fraudulent and subject to administrative or criminal penalties [11].
国庆抢票必看!加速包有用吗?省消保委实测9大平台:当心多花钱反被坑!
Huan Qiu Wang· 2025-09-22 09:44
来源:江苏省消保委 国庆小长假即将来临, 为了顺利回家or出游,不少人把希望寄托在了第三方抢票平台上。但这些平台到底靠不靠谱?是否存在 隐藏套路? 为深入了解第三方火车票抢票平台消费现状,维护消费者合法权益,促进抢票服务市场规范发展,省消 保委近期针对第三方火车票抢票平台开展了专项调查,并于今天(9月22日)上午召开新闻发布会,公 布了调查结果。 为抢票焦头烂额? 对加速包半信半疑? 表/第三方火车票抢票平台调查对象 注:日前,铁友火车票平台发布即将停止服务的通知,因此未纳入本次第三方火车票抢票平台的协议文 本分析范围;而本次平台抢票体验调查的时间截止至 2025年8月,体验采集包含了铁友火车票平台停服 通知发布前的服务情况。 调查结果 问卷调查结果显示,当前第三方火车票抢票平台呈以下消费特征: 高频使用,已成购票辅助刚需。问卷调查结果显示,超九成(91.72%)的受访者使用过第三方火车票 抢票平台,其中每年使用3~5次和6~10次的受访者占比最高,分别为41.83%、34.54%,该使用频率与 周末短途出行及节假日返乡等高频场景高度契合。 成功率为核心吸引,安全顾虑为主要制约。超半数(52.95%)的受访者 ...