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比降价更拿捏年轻人的,是星巴克的「隐性价值感」
后浪研究所· 2025-06-18 13:08
Core Viewpoint - Starbucks has successfully created an emotional connection with young consumers, making it a preferred destination despite its higher prices, especially with recent price reductions on popular beverages [1][3][28]. Group 1: Pricing Strategy - Starting June 17, Starbucks reduced prices on key beverage categories, with some drinks now costing as low as 23 yuan, averaging a 5 yuan decrease for large sizes [1][2]. - This pricing strategy, while not as impactful as promotional events like "Crazy Thursday," has still generated significant interest among young consumers [2][3]. Group 2: Emotional Value and Experience - Starbucks provides an "implicit value" that resonates with young people, transforming the act of purchasing a drink into a means of emotional rejuvenation during their busy days [3][4]. - The café serves as a "second space" where young individuals can escape their daily routines, offering a familiar and comforting environment that enhances their emotional well-being [12][21][28]. Group 3: Customization and Engagement - The introduction of customizable drinks has turned beverage selection into a playful experience, allowing consumers to create unique combinations and share them on social media [7][8]. - Recent innovations like the "True Flavor No Sugar" system have further expanded customization options, appealing to health-conscious consumers [8][10]. Group 4: Collaborative Marketing and Cultural Relevance - Collaborations with popular culture, such as the recent partnership with the animated film "Zootopia," have successfully attracted young consumers by tapping into their nostalgia and emotional connections [5][13][20]. - The integration of music and cultural references into marketing campaigns has deepened the emotional ties between Starbucks and its young audience, making the brand a part of their social identity [16][20]. Group 5: Community and Social Interaction - Starbucks has become a social hub where young people gather for various purposes, from casual meetups to work sessions, fostering a sense of community [21][25][30]. - The café's atmosphere encourages deep conversations and connections, serving as a "mental stabilizer" during uncertain times [27][30].