Core Points - A customer fell victim to a high-interest online loan scam and sought help from Agricultural Bank of China (ABC) Jinan Xiujiang Branch [1] - The customer was initially lured by an online advertisement and submitted personal information, only to realize the scam after loan approval [1] - ABC staff provided immediate assistance, educating the customer on common online loan fraud tactics and advising them to report the incident to the police [1] Company Response - The incident highlighted the importance of recognizing the dangers of online loans and increased the customer's appreciation for the professionalism and responsibility of ABC staff [2] - ABC Jinan Xiujiang Branch plans to enhance anti-fraud knowledge dissemination and improve both employee and customer awareness regarding financial safety [2]