Core Viewpoint - Home decoration complaints consistently rank high in annual reports from consumer associations, highlighting issues such as project delays, quality reductions, and companies disappearing after receiving large upfront payments [1] Group 1: Risks in Renovation Contracts - Common complaint areas include vague contract terms, unreasonable payment schedules, and lack of after-sales responsibilities [2] - Contracts often fail to specify completion dates and material standards, leaving consumers vulnerable [2] Group 2: Legal Support - Under the Consumer Rights Protection Law and Contract Law, consumers can demand completion, fee reductions, or contract termination if the renovation company fails to meet deadlines [3] - Companies may face legal consequences for false advertising or concealing qualifications [3] Group 3: Complaint and Rights Protection Channels - Consumers can file complaints through the 12315 national internet platform, requiring submission of contracts, payment receipts, and construction photos [4] - Local housing and urban-rural development bureaus can be contacted for reporting unqualified construction companies [5][6] - Consumer associations offer mediation services, allowing consumers to submit complaints online or via phone [7][8] - Financial payment channels, such as banks and third-party payment platforms, can assist in disputing transactions if services are not completed [9] - Public platforms like Black Cat Complaints allow consumers to document and share their complaints, increasing pressure on companies to respond [11] - Legal recourse through arbitration or litigation is available for significant amounts or non-compliance by companies [12]