Core Viewpoint - Recent user complaints on social media regarding refund issues on Meituan have prompted the company to establish a dedicated customer service team to address these concerns and clarify user inquiries [1][9] Group 1: Refund Issues - Users reported two main categories of refund issues: incomplete refund information updates and failed refund notifications [1][2] - The first category involves delays in updating refund status, leading to user confusion about whether funds have been returned [2][3] - Meituan has optimized its information display for refunds, allowing users to check the status of refunds for orders placed after 2017 independently [1][2] Group 2: Specific Refund Scenarios - Three specific scenarios were identified for the first category of issues: refunds showing as "under review" despite being processed, refunds showing as "0" due to system errors, and users misremembering their original payment channels [3][5] - For the second category, a small number of users experienced "refund failed" notifications due to issues with their payment channels, with Meituan offering a solution to refund amounts to the user's wallet balance [7][9] Group 3: Company Commitment - Meituan has apologized for the shortcomings in its product information display and reiterated its commitment to user satisfaction, emphasizing its long-standing refund policies [9]