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美团退款没到账?全民开始“查账”
Sou Hu Cai Jing· 2025-08-26 08:20
8月24日深夜,美团客服官方微博账户发声明,内容如下。 近日,有网友在社交媒体上发帖称,部分订单退款显示"审核中"等信息,引发一些网友"追查订单"。 因短期客服咨询量较大,我们周末紧急成立了专项客服团队,但仍然出现了咨询排队现象。同时,我们针对各类社交媒体等渠道反馈的订单,进行专项搜 集、查询、追溯,争取厘清全部用户疑问。 期间,也有不少网友在评论区自发整理了自己的退款订单及资金去向,发现资金其实早已到账,呼吁大家"理性",感谢众多用户的信任! 经排查,网络上所传的"退款未到账"问题,主要可以归为两大类问题来回答: 1、退款信息更新不完整,钱不知道退了没有,以及退到了哪里。 2、退款信息显示"失败",原因是什么,后续如何退回。 经核查: 第1类问题,主要是平台退款进程的相关信息展示更新不及时,导致用户误解。目前产品技术团队已经优化了信息展示,2017年之后的订单退款用户可自 主查询到账去向,用户刷新后即可显示退款结果。2017年以前的历史订单退款情况,用户可通过客服进行查询。 第一种:退款已到账,但显示"审核中""处理中"。 该问题主要源自订单信息更新不及时,退款到账后,订单页面未自动显示"退款成功"的提醒。 ...
美团王莆中:中国已是全球服务消费最便利国家,线上化潜力巨大
Guan Cha Zhe Wang· 2025-06-27 05:12
Core Insights - The service retail industry in China is projected to reach a scale of 7 trillion yuan by 2024, with significant growth potential as the current online penetration rate is only 9% [1] - The online penetration rate is expected to increase to 25% by 2030, leading to the emergence of 300 thousand-store brands [1] - Meituan aims to assist merchants in their online transition, having collaborated with 6.3 million merchants and achieved a 77% year-on-year growth in order volume since 2024 [1] Industry Growth - The service retail sector has become a crucial employment reservoir, with an average annual increase of 7.41 million jobs in the service industry over the past decade [1] - In 2024, the massage and foot therapy sector is expected to employ 7 million artisans, while hairstylists and beauty technicians will account for 4 million and 2.4 million respectively [1] Market Dynamics - In lower-tier cities, the demand for service consumption has been rapidly upgrading, with Meituan reporting over 90% annual compound growth in transaction volume since 2022 [2] - More than 10,000 high-tier city chain brands have accelerated their expansion into lower-tier cities, with the number of new stores increasing by 66% year-on-year [2] Technological Integration - AI is identified as a key driver for the online transformation of service retail, with Meituan launching its first AI digital employee for service retail merchants [2] - The AI assistant team includes roles such as customer service representatives and operational specialists, enhancing operational efficiency and support for merchants [2]
美团:“苏超联赛”搜索量激增16倍 带动本地消费持续增长
news flash· 2025-06-04 09:41
Group 1 - The "Su Super" league in Jiangsu is significantly boosting the local consumption market [1] - Recent data from Meituan shows that the search volume for the "Su Super League" keyword has surged over 16 times compared to the previous week [1] - The cities of Suzhou, Wuxi, Changzhou, Nanjing, and Yancheng have the highest search interest in Jiangsu province [1]
平台经济激发小商户活力
Jing Ji Ri Bao· 2025-06-02 22:11
Core Insights - Individual businesses are the most numerous operating entities in China and play an irreplaceable role in stabilizing growth, promoting employment, and benefiting people's livelihoods [1] - The State Administration for Market Regulation has encouraged platform companies to introduce practical measures to support the development of individual businesses [1] Group 1: Business Environment - In the first quarter of this year, 3.949 million new individual businesses were established, with the tertiary industry accounting for nearly 90% of the total individual businesses, reaching 111 million [2] - The competition in industries such as wholesale and retail, accommodation and catering, and resident services is intense, leading to low profit margins for these sectors [2] - The entry of platform companies has attracted a large number of individual businesses in the tertiary sector to engage in online operations [2] Group 2: Support Policies - To reduce operational costs for small and medium-sized businesses, various support policies have been introduced by platform companies [3] - Kuaishou e-commerce has implemented a "zero-cost store opening" initiative, allowing merchants to operate without upfront fees, covering over 10,000 product categories [3] - Meituan has invested 1 billion yuan to support quality restaurant merchants, providing cash support ranging from 5,000 to 50,000 yuan to over 38,000 merchants [3] Group 3: Regulatory Framework - The State Administration for Market Regulation has released a draft guideline to standardize the fees charged by platforms, aiming to create a fairer operating environment for businesses [4] Group 4: Technological Innovation - Platforms are leveraging technology to enhance the visibility of individual businesses, helping them connect with potential customers [5] - Douyin e-commerce has introduced measures to upgrade its traffic mechanism, offering small merchants up to 6,000 yuan in traffic vouchers [5] - The application of AI technologies is streamlining operations for merchants, improving marketing efficiency, and reducing operational costs [6] Group 5: Ecosystem Improvement - Platforms are addressing issues such as malicious returns and high shipping costs through innovative mechanisms and service upgrades [7] - Douyin has implemented policies to reduce shipping insurance costs for eligible merchants, potentially saving them over 4.5 billion yuan this year [7] - Taobao Tmall has established an integrity system to combat consumer fraud, enhancing the security of small merchants [8]