Core Viewpoint - The article discusses the issue of refunds not being credited back to users' accounts on Meituan, highlighting various types of problematic orders and user experiences related to this issue [1][3][5]. Summary by Sections Refund Issues - Refunds not credited back to users are categorized into four types: 1) "Refund Failed" orders, which users can manually re-initiate; 2) orders from years ago still showing "Refunding/Under Review"; 3) orders showing "Refund Completed" but with a refund amount of zero; and 4) orders that appear to have been refunded to the original payment account but have identical timestamps for initiation, review, and completion, with users finding no actual funds received [1][5]. User Experiences - Users began reporting issues on social media starting August 24, with many discovering that refunds from as far back as 2014 to 2019 were not received, affecting various services like dining, hotel bookings, and tickets [2][3]. - One user found over 30 orders from 2015-2017 marked as "Refund Failed" and successfully retrieved over 1,000 yuan after re-initiating the refund process [5]. - Another user, a VIP member, discovered over 80 orders with suspected non-refunds totaling over 4,000 yuan after reviewing their transaction history [6]. Customer Service Response - Meituan's customer service acknowledged the issue, stating that some refunds were not processed due to delays in updating refund status or issues with users' payment channels, suggesting that funds may have been credited to users' Meituan balance instead [3][6]. - Users reported long wait times for customer service, with queues exceeding 99 people [6]. Historical Context - The article reveals that the refund issues may stem from historical problems in Meituan's payment system, including potential bugs and legacy issues from before the company obtained its payment license in 2016 [9][10]. - There were reports of refunds being directed to a "Meituan Wallet" account before the official launch of the payment system, raising questions about the legitimacy of these transactions [10][12]. Systemic Issues - An employee from Meituan's transaction system indicated that the refund process involves multiple steps, and failures can occur at any stage, complicating the resolution of refund issues [9][10]. - The article notes that similar refund problems have been reported on other platforms, but Meituan's high volume of transactions may exacerbate the situation [9]. Conclusion - The ongoing refund issues highlight significant challenges within Meituan's payment processing system, raising concerns about user trust and the reliability of electronic payment systems in general [3][6].