Core Viewpoint - The recent complaints from Meituan users regarding unreceived refunds have raised concerns about the reliability of electronic payment systems on internet platforms [1][2] Group 1: User Complaints and Refund Issues - Users have reported that refunds initiated years ago, particularly between 2014 and 2019, have not been received, leading to widespread self-audits of transaction histories [2][3] - Meituan's official response indicated that refund issues stem from two main categories: delays in displaying refund progress and anomalies in users' payment channels, which may result in refunds being credited to Meituan balances instead of original payment methods [2][5] - A user discovered over 30 orders from 2015 to 2017 marked as "refund failed," and after following up, was able to recover over 1,000 yuan in delayed refunds [3][5] Group 2: Types of Refund Problems - Refund issues are categorized into four types: failed refunds that can be manually re-initiated, orders still showing as "in refund," completed refunds with zero amounts, and refunds that appear completed but have not actually been received by users [3][4] - Users have reported discrepancies in refund amounts displayed at different times, indicating potential system errors [3] Group 3: Impact on User Trust and Customer Service - Following the complaints, there was a significant increase in user inquiries to Meituan's customer service, with reports of long wait times and high volumes of users seeking assistance [5] - Some users found that refunds had been credited to their Meituan balances without their knowledge, leading to confusion and dissatisfaction regarding the refund process [5][6] Group 4: Historical Context and System Issues - An employee from Meituan's transaction system indicated that the refund issues may be due to historical system bugs or third-party payment SDK vulnerabilities, complicating the refund process [6][7] - The refund situation has highlighted the historical challenges Meituan faced in establishing a compliant payment system, with past incidents of refunds being mismanaged before the company obtained the necessary payment licenses [7][8]

目前，出现退款未到账的订单主要分成四类：一是"退款失 败"类订单，最容易操作，用户可手动发起重新退款；二是数 年前的订单仍显示"退款中/审核中"；三是显示"退款完成"， 但退款金额为0；第四类是此次网友发起客诉的典型，即显 示"已退款至原支付账户"，但退款发起、审核与完成时间完全 一致，精确到秒，用户查询多个支付渠道发现并未到账。 作者： 陈月芹 封图：本报资料室 8月24日开始，部分美团用户在社交媒体上发帖称，多年前发起的美团退款并未实际到账，一众网 友纷纷自查账单流水才发现存在"中招"的情况。 受此影响，有用户感慨，并不能完全信任互联网平台的电子支付系统。 经济观察报据用户反馈统计，2014年—2019年是出现疑似"退款未到账"订单最频繁的年份，2020 年以后也有少量订单涉及，覆盖美团和大众点评等App内的餐饮、酒店住宿、机票高铁、景区门票 等业务。 8月24日晚间，美团客服官方微博发布一则说明，称"用户退款未到账"问题主要分为两类，一类为 平台退款进程的相关信息展示更新不及时，导致用户误解；另一类涉及订单数较少，部分用户银行 卡或第三方支付工具等支付渠道出现异常，无法按原路接收退款，系统会退款至用户的 ...

Core Insights - Dazhong Dianping's "Must-Eat List" serves as a significant indicator in the dining sector, reflecting consumer preferences and trends in offline consumption [1][2] - The 2025 "Must-Eat List" was announced in Nanjing, featuring 3,091 restaurants across 144 cities, with 900 million food orders processed in the past year [2] - The integration of Dazhong Dianping into Meituan's core local business marks a new phase, emphasizing competition and collaboration within the industry [2][4] Business Integration and Strategy - The merger with Meituan enhances Dazhong Dianping's operational capabilities, leveraging Meituan's extensive infrastructure and business development resources [4][22] - Dazhong Dianping maintains its independence as a business unit, focusing on user experience and information density rather than aggressive commercialization [4][25] - The platform aims to balance being a tool for users while also serving as a content platform, emphasizing the importance of relevant information [9][10] Competition and Market Position - The competitive landscape has shifted towards a normalized state, with Dazhong Dianping focusing on its unique strengths in providing authentic user reviews and structured information [2][8] - The platform's commitment to maintaining high information density is seen as crucial for user engagement and satisfaction [3][10] - Dazhong Dianping's "Must-Eat List" is based on genuine user evaluations, with strict measures in place to prevent manipulation of ratings [11][15] Consumer Trends and Insights - There is a noticeable shift in consumer preferences from efficiency to experience, with a growing interest in local and unique dining options [12][13] - The platform has expanded its reach, exploring more cities and regions, thus uncovering hidden gems in the dining landscape [12][20] - Dazhong Dianping's focus on helping users discover local treasures aligns with its mission to enhance the dining experience [20][22] Future Directions - The company plans to enhance its offerings with new initiatives like "Must-Stay List" and "Must-Play List," further integrating dining with travel and leisure experiences [18][19] - Dazhong Dianping is exploring the use of AI to improve user experience in finding restaurants, indicating a forward-looking approach to technology integration [27] - The platform's future strategy will continue to emphasize its unique identity within the Meituan ecosystem, focusing on user needs and local experiences [24][26]

Core Viewpoint - The article highlights the increasing issue of businesses incentivizing positive reviews and harassing customers for negative feedback, prompting the launch of a new reporting mechanism by Dianping to enhance review authenticity and consumer experience [1][3][7]. Group 1: Consumer Experience - Many consumers, like Ms. Guo, have reported being pressured to leave positive reviews in exchange for rewards, which diminishes their overall dining experience [1]. - The introduction of a reporting mechanism allows users to report businesses that engage in such practices, thereby encouraging consumer participation in maintaining review integrity [1][3]. Group 2: Reporting Mechanism - Dianping has launched a "全民监督机制" (National Supervision Mechanism) that includes a reward system for users who report businesses inducing positive reviews, with successful reporters receiving a 20 yuan voucher [1][7]. - The platform has also implemented a "差评骚扰举报" (Negative Review Harassment Reporting) system to address the issue of businesses harassing customers for leaving negative feedback [3][6]. Group 3: Impact and Statistics - During the recent "May Day" holiday, nearly 400 businesses were reported for inducing positive reviews, and around 700 businesses were reported for negative review harassment, with half of those confirmed as violations [7]. - In the past year, Dianping has taken significant actions against false reviews, warning over 500,000 businesses and penalizing more than 60,000 for various violations [7][9]. Group 4: Future Initiatives - Dianping plans to continue engaging with users through author forums to gather feedback and improve their services, including the use of AI technology to identify low-quality reviews [10].