酒店电视服务规范
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四部门:规范酒店电视服务,加强酒店电视管理
Jing Ji Guan Cha Wang· 2025-09-29 08:30
Core Viewpoint - The notice issued by the National Radio and Television Administration and other departments aims to standardize hotel television services and enhance management, focusing on simplifying the operation for guests [1] Group 1: Regulatory Measures - Local broadcasting and television authorities, operators, hotel management groups, and related stakeholders are required to maintain the achievements in simplifying hotel television operations, such as direct access to live broadcasts and ad-free startup [1] - The notice mandates that hotel televisions should automatically display CCTV-1 in full screen upon startup or allow one-button access via the remote control, thereby minimizing operational complexity for guests [1] Group 2: Long-term Mechanisms - Establishing a long-term mechanism for managing the complexity of hotel television operations is emphasized, which includes improving complaint handling, conducting inspections, and creating monitoring systems to prevent issues from recurring [1] - The notice encourages third-party organizations and hotel management groups to consider guest satisfaction regarding television operation convenience and signal clarity as part of the service quality evaluation in the hotel industry [1]