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四部门:规范酒店电视服务 加强酒店电视管理
Zhong Guo Xin Wen Wang· 2025-09-29 08:56
Core Viewpoint - The notice issued by multiple government departments aims to standardize hotel television services, enhance guest experience, and ensure the security of hotel television systems [1][2]. Group 1: Standardization of Hotel Television Services - The notice emphasizes the need for continuous improvement in hotel television operations, including direct access to live broadcasts and ad-free startup experiences [2][3]. - The implementation of the "Technical Requirements for Hotel Television Services" (GY/421-2025) is set to provide a technical standard to support the simplification of television operations in hotels [2][3]. Group 2: Establishing Long-term Mechanisms - A long-term governance mechanism for hotel television operations will be established, including complaint handling, verification processes, and monitoring systems to prevent issues from recurring [3]. - Guest satisfaction regarding the convenience of hotel television operations will be included as a factor in evaluating service quality in the hospitality industry [3]. Group 3: Strengthening Television Security - Hotels are required to use compliant sources for live broadcast signals and must not obtain services from unlicensed providers [4]. - There is a focus on enhancing the security of hotel television systems, including end-to-end protection of broadcast signals and compliance with the technical requirements for information systems [4]. Group 4: Optimizing Hotel Television Services - The notice encourages the promotion of ultra-high-definition (UHD) television services in hotels, urging upgrades to television equipment to enhance guest viewing experiences [5]. - New television terminal technologies, such as integrated TV sets and universal remote controls, are encouraged to streamline operations and improve the aesthetic of hotel television systems [5].
四部门:规范酒店电视服务,加强酒店电视管理
Jing Ji Guan Cha Wang· 2025-09-29 08:30
Core Viewpoint - The notice issued by the National Radio and Television Administration and other departments aims to standardize hotel television services and enhance management, focusing on simplifying the operation for guests [1] Group 1: Regulatory Measures - Local broadcasting and television authorities, operators, hotel management groups, and related stakeholders are required to maintain the achievements in simplifying hotel television operations, such as direct access to live broadcasts and ad-free startup [1] - The notice mandates that hotel televisions should automatically display CCTV-1 in full screen upon startup or allow one-button access via the remote control, thereby minimizing operational complexity for guests [1] Group 2: Long-term Mechanisms - Establishing a long-term mechanism for managing the complexity of hotel television operations is emphasized, which includes improving complaint handling, conducting inspections, and creating monitoring systems to prevent issues from recurring [1] - The notice encourages third-party organizations and hotel management groups to consider guest satisfaction regarding television operation convenience and signal clarity as part of the service quality evaluation in the hotel industry [1]