Core Viewpoint - The recent actions of the CCB Jinan Shengjing Branch exemplify the warmth and responsibility of financial services, successfully addressing the urgent needs of a special customer and earning high praise from the customer and their family [1][2] Group 1: Customer Service Initiative - A special customer, who became a vegetative state due to an accident, faced difficulties in managing financial affairs, compounded by the intellectual disabilities of their spouse and child [1] - The branch initiated a special customer service process, ensuring compliance with internal controls while providing timely assistance [1] - Staff visited the customer's home to verify necessary documents and facilitate the password reset process, demonstrating meticulous attention to detail [1] Group 2: Social Responsibility and Future Commitment - The service initiative not only resolved the immediate issue for the special customer's family but also highlighted the bank's commitment to social responsibility [2] - The bank has consistently focused on the financial needs of special groups by optimizing service processes and offering home visits [2] - Moving forward, the bank aims to continue its customer-centric approach, exploring innovative ways to provide thoughtful financial services to more special groups [2]