Core Viewpoint - The National Financial Regulatory Administration has revised the "Regulatory Evaluation Method for Consumer Rights Protection in Financial Institutions," aiming to enhance the protection of financial consumers' rights and interests through improved evaluation mechanisms and procedures [1] Group 1: Evaluation Scope and Elements - The evaluation now includes financial leasing companies and pension insurance companies, expanding the range of financial institutions subject to consumer rights protection evaluation [1] - The evaluation elements have been adjusted to include seven key areas: "system and mechanism," "suitability management," "marketing behavior management," "dispute resolution," "financial education," "consumer services," and "personal information protection," guiding institutions to strengthen governance in critical consumer protection areas [1] Group 2: Evaluation Procedures - The evaluation process has been further detailed into stages: information collection, initial evaluation, re-evaluation, and review, with specific requirements outlined for each stage to ensure rigor and seriousness in the evaluation work [1] - The evaluation will place greater emphasis on the quality and effectiveness of consumer protection work at grassroots financial institutions, increasing the weight of evaluation scores for primary branches [1] Group 3: Regulatory Measures - The regulatory authority will implement differentiated regulatory measures based on the evaluation results, providing positive incentives for institutions with good evaluations and taking appropriate regulatory actions against those with poor evaluations [1]

Core Points - The Financial Regulatory Bureau has revised and released the "Regulatory Evaluation Measures for Consumer Rights Protection of Financial Institutions," expanding the evaluation scope to include financial leasing companies and pension insurance companies [1][2] - The evaluation criteria have been adjusted from six to seven key elements, including "system mechanism," "suitability management," "marketing behavior management," "dispute resolution," "financial education," "consumer services," and "personal information protection" [1][2] - The evaluation process has been refined into distinct stages: information collection, initial evaluation, re-evaluation, and review, with an emphasis on collective research for the re-evaluation and review stages [1][2] Evaluation Weighting and Implementation - The evaluation score weight for primary branch institutions has increased from 40% to 50%, highlighting the importance of grassroots financial institutions in consumer protection work [2] - The Financial Regulatory Bureau's local agencies can adjust evaluation indicators based on the type, business model, scale, and customer demographics of financial institutions in their jurisdiction [2] - The evaluation results will lead to differentiated regulatory measures, providing positive incentives for institutions with good evaluation results and corresponding regulatory actions for those with poor results [2]