Core Points - The article highlights the thoughtful service provided by China Construction Bank (CCB) to assist individuals with mobility challenges, exemplified by the case of an elderly customer who received help with his social security card replacement [1][2] - CCB's "Laborer’s Harbor" initiative is presented as a key component of their customer service strategy, emphasizing the importance of human care and respect for all clients [2] Group 1 - CCB's "Laborer’s Harbor" provides convenient facilities like wheelchairs to assist customers with mobility issues, demonstrating the bank's commitment to customer care [1][2] - The staff at CCB actively engage with customers in need, as shown by the proactive approach of the lobby manager who offered assistance to the elderly customer upon arrival [1] - The bank's service philosophy is focused on creating a warm and respectful environment for all clients, reinforcing their social responsibility [2] Group 2 - CCB plans to further enhance the "Laborer’s Harbor" service offerings by optimizing facilities and service measures to better meet customer needs [2] - The initiative aims to create a supportive community that embodies love and warmth, showcasing the bank's dedication to social responsibility [2]