转自：新华财经 岁岁重阳，情暖金秋。近日，建行上海市分行组织辖内网点依托"劳动者港湾"，利用区域优势策划并开 展了一系列重阳节养老专场活动，通过AI体验、芳香疗愈、时光摄影等特色服务，为银发群体送上一 份兼具科技感与人文关怀的节日厚礼，让老人们在温馨互动中感受传统节日与金融服务的双重温度。 智慧助老：AI体验让老有所玩 在建行上海张江高科路支行，十多位银发老人围坐一堂，张富清服务队的志愿者们正手把手指导大家使 用AI软件。 课堂上，志愿者从"AI能做什么"入手，结合生活案例生动讲解AI在旅游规划、外语翻译、健康管理等领 域的应用。实操环节中，老人们兴致勃勃地尝试各项功能。此外，建行志愿者还教老人用AI记录血 压、血糖等健康数据，生成专属健康档案，并针对AI换脸、拟声诈骗等风险，普及"不轻信、不点击、 不贪心"的防范原则，守护老人的"钱袋子"。 建行以科技为桥、以服务为翼，持续深耕适老化服务，用金融温度与科技暖意护航"老有所养、乐享晚 年"，让老年群体共享数字时代红利。 自然疗愈：芳香传递健康养老理念 建行上海普陀宜川路支行的"劳动者港湾"内，芳香疗愈体验课温馨开讲。来自上海开放大学的老师先让 老年客户闭眼嗅吸 ...

Core Points - The article highlights the thoughtful service provided by China Construction Bank (CCB) to assist individuals with mobility challenges, exemplified by the case of an elderly customer who received help with his social security card replacement [1][2] - CCB's "Laborer’s Harbor" initiative is presented as a key component of their customer service strategy, emphasizing the importance of human care and respect for all clients [2] Group 1 - CCB's "Laborer’s Harbor" provides convenient facilities like wheelchairs to assist customers with mobility issues, demonstrating the bank's commitment to customer care [1][2] - The staff at CCB actively engage with customers in need, as shown by the proactive approach of the lobby manager who offered assistance to the elderly customer upon arrival [1] - The bank's service philosophy is focused on creating a warm and respectful environment for all clients, reinforcing their social responsibility [2] Group 2 - CCB plans to further enhance the "Laborer’s Harbor" service offerings by optimizing facilities and service measures to better meet customer needs [2] - The initiative aims to create a supportive community that embodies love and warmth, showcasing the bank's dedication to social responsibility [2]

Core Points - The "Laborer’s Harbor" initiative by the China Construction Bank (CCB) in Yantai provides a supportive space for laborers, offering them a place to rest and refresh during their workday [1][2] - The initiative highlights the importance of recognizing and respecting the hard work of ordinary laborers, creating a sense of community and appreciation [2] Summary by Sections Laborer’s Harbor Initiative - The "Laborer’s Harbor" at CCB Yantai Fushan Branch serves as a cooling and resting spot for laborers like Wang, who benefits from the amenities provided, such as air conditioning and access to warm meals [1] - The initiative has transformed into a vital support system for laborers, offering not just physical comfort but also emotional relief [1] Impact on Laborers - Laborers, after utilizing the facilities, often contribute back to the environment by keeping the area clean, demonstrating a reciprocal relationship between the bank and the workers [1] - The initiative fosters a sense of belonging and respect for laborers, making them feel valued and appreciated in the community [2]

Core Insights - The "Laborer Harbor" at Yantai Quandong Branch has evolved from a temporary resting space for outdoor workers to an important platform for financial knowledge dissemination [1][2] - The bank has been actively conducting public service activities focusing on anti-fraud education, financial consulting, and social security card services to meet the financial knowledge needs of laborers [1] Group 1 - The bank organized a specialized lecture on "Safe Use of Salary Cards" for migrant workers in May, using case studies and simulations to explain common telecom fraud tactics [1] - In August, the bank collaborated with the Zhaoyuan Anti-Fraud Center to promote anti-fraud awareness among sanitation workers, distributing customized anti-fraud manuals and demonstrating techniques to identify common scams [1] - The bank has extended its services to the community by offering financial anti-fraud classes for the elderly, using simple language to explain fraud identification points [1] Group 2 - The "Laborer Harbor" is continuously upgrading its service offerings, transitioning from mere convenience to empowering skills and learning opportunities for workers [2] - The bank plans to innovate service formats and enrich activity content to ensure that the "Laborer Harbor" becomes a warm space for both rest and learning [2]

Core Insights - The article highlights the proactive approach of CCB Huizhou Nanhu Branch in addressing the financial service needs of the elderly population in the Nanhu area, where over 35% of residents are aged 60 and above [1][2]. Group 1: Service Initiatives - CCB Huizhou Nanhu Branch has established the "Zhang Fuqing Financial Service Team" to provide tailored financial services to elderly clients, integrating the "Laborer’s Harbor" service brand to enhance accessibility and convenience [1][2]. - The "Laborer’s Harbor" platform has been upgraded to focus on elderly-friendly services, offering resources such as reading glasses, magnifying glasses, and emergency kits, along with specialized service windows for seniors [2]. Group 2: Case Study - A recent incident involved a middle-aged man, Mr. Li, who faced difficulties accessing funds for his bedridden mother due to issues with her bankbooks. The service team quickly responded, resolving the problem within 30 minutes by visiting his home and providing immediate assistance [3]. - The efficiency of the "Zhang Fuqing Financial Service Team" is demonstrated through their ability to complete all necessary transactions within an hour after returning to the branch, showcasing their commitment to customer service [3]. Group 3: Commitment to Community - CCB Huizhou Nanhu Branch emphasizes the importance of emotional support alongside financial services, aiming to create a warm and caring environment for clients [3]. - The ongoing efforts of the "Zhang Fuqing Financial Service Team" reflect the bank's dedication to making financial services accessible and responsive to the needs of the community, reinforcing the principle of "finance for the people" [3].

Core Point - The article highlights the efforts of the Bank of China in providing a supportive environment for outdoor workers, particularly during the hot summer months, through its "Laborer’s Harbor" initiative [1] Group 1: Company Initiatives - The Bank of China’s Jinan Quancheng Branch operates the "Laborer’s Harbor," which is equipped with drinking water, resting chairs, and emergency medicines to assist outdoor workers such as sanitation workers, delivery personnel, and couriers [1] - The initiative reflects the bank's commitment to serving the community and providing practical support to laborers, ensuring they feel a sense of warmth and care during challenging conditions [1] Group 2: Community Impact - A specific incident is described where a young delivery worker, feeling overwhelmed by the heat, received immediate assistance from the bank's staff, showcasing the personal touch and attentiveness of the bank's service [1] - The delivery worker expressed gratitude for the support received, emphasizing the positive impact of the "Laborer’s Harbor" on the well-being of outdoor workers during extreme weather [1]

Core Points - The "Laborer’s Harbor" initiative provides essential services to outdoor workers, offering a place to rest, drink water, and charge their devices, enhancing their work experience and well-being [1][2] - This initiative symbolizes societal respect and care for ordinary contributors, creating a warm and supportive environment for those who work outdoors [2] Summary by Sections Services Offered - The "Laborer’s Harbor" provides basic amenities such as drinking water, seating, charging stations, and shelter from the elements, catering to the needs of delivery workers, sanitation workers, taxi drivers, and police officers [1] - The initiative is designed to be a convenient stop for outdoor laborers, allowing them to recharge physically and mentally during their workday [1] Social Impact - The presence of the "Laborer’s Harbor" reflects a broader societal appreciation for the contributions of everyday workers, fostering a sense of community and support [2] - It serves as a reminder of the importance of recognizing and valuing the efforts of those who work in challenging conditions, contributing to the overall warmth and civility of urban life [2]

Core Viewpoint - The article highlights the humanized service approach of the Bank of China in Yantai, emphasizing its commitment to customer care and community support during extreme weather conditions [1] Group 1: Customer Service Initiatives - The bank has established a "Laborer’s Harbor" area to provide a resting place for laborers, offering them a cool space to relax and hydrate during hot weather [1] - Staff members actively engage with customers, demonstrating empathy and care, as seen when a sanitation worker was invited to cool off inside the bank [1] Group 2: Emotional Connection with Customers - The interaction between bank staff and the sanitation worker illustrates how personalized service fosters emotional connections, making customers feel valued and appreciated [1] - The bank's efforts to create a welcoming environment contribute to building a strong relationship with the community, encouraging customers to return for both services and support [1]

Core Viewpoint - The CCB Jinan Diao Town Branch's Laborer Harbor serves as a warm and supportive space for local residents, providing essential services and fostering community connections through small acts of kindness [1][2] Group 1: Community Support - The Laborer Harbor is located in a bustling area of the town, offering a unique form of care to the local community [1] - It provides practical assistance, such as charging mobile phones and offering refreshments, which are crucial for local vendors and workers [1][2] - The space is frequently used by various community members, including sanitation workers and elderly residents, highlighting its role as a communal hub [1] Group 2: Financial Awareness - Staff members take the opportunity to educate visitors about financial safety, particularly in preventing telecom fraud, thereby enhancing community financial literacy [1]

Core Points - The "Laborer’s Harbor" initiative by the CCB Heze Dongming Branch serves as a cooling station for urban workers during extreme heat, providing essential services like water and charging facilities [1] - The initiative reflects the bank's commitment to the philosophy of "finance for the people, service as the foundation," enhancing the humanistic aspect of banking services [1] - The bank plans to continue optimizing the "Laborer’s Harbor" service, expanding its offerings to integrate financial services with community warmth [2]