Core Viewpoint - The Wuhan Railway Bureau addressed a situation where a passenger purchased a ticket for seat 19 in a train car that only had 17 rows, clarifying that a temporary change in train model led to the seat number adjustment [1] Summary by Relevant Sections Incident Description - On November 7, a passenger on the D3046 train from Shanghai Hongqiao to Hankou found that their ticket indicated seat 19 in car 4, but the train only had 17 rows due to a model change from CRH2B to CRH380AL [1] - The railway department informed the passenger via SMS about the seat adjustment from 19B to 17B due to the model change [1] Passenger Experience - The passenger was unaware of the SMS details and could not find seat 19 upon boarding, prompting train staff to explain the situation and guide them to the correct seat [1] - The railway bureau expressed apologies for the inconvenience caused to the passenger and acknowledged the importance of passenger feedback in improving service quality [1]