新华社北京2月27日电（记者 樊曦）记者27日从中国国家铁路集团有限公司获悉，铁路部门全力服 务保障学生旅客出行，加强运输组织，优先分配票额，实行优惠票价，强化站车服务引导，较好地满足 了学生旅客购票出行需求，助力平安有序返校。2月2日至2月26日，全国铁路春运期间已累计发送学生 旅客655万人次，较去年春运同期增长5.2%。 根据历史数据，铁路12306提前为学生旅客分配一定数量的专属票额，不限定长短途区间，完成实 名注册和优惠资质核验且有剩余优惠乘车次数的学生旅客，在预售期15天内均可购买；同时优化候补购 票机制，优先满足学生旅客的候补购票订单需求，切实保障学生旅客出行需求。 此外，铁路部门继续实行学生票优惠举措。学生旅客每学年（10月1日至次年9月30日）4次单程优 惠票可随时使用，优惠区间可根据家庭实际居住地至学校所在地灵活调整设置，2026届高校毕业生还可 享受新增的2次单程学生优惠票，本学年即可享受6次优惠购票次数，动车组列车学生优惠票适用范围扩 大至二等座、一等座和卧铺各席别，按"执行票价7.5折且不低于公布票价4折"的方式计价，如执行票价 低于公布票价的4折，学生旅客可以普通旅客身份按照实际执 ...

Group 1 - The core message highlights the warm and supportive services provided by the "Azalea Flower Service Station" at the Dandong Railway Station during the peak travel season of the Spring Festival, ensuring that elderly and disabled passengers receive the assistance they need [1][2][3] - The "Azalea Flower Service Station" staff actively engage with passengers, such as an 83-year-old man who required a wheelchair to board a train, demonstrating a commitment to customer care and accessibility [1] - Another instance involved a 78-year-old man who was unfamiliar with the train system and needed help purchasing tickets and navigating his journey, showcasing the station's dedication to assisting vulnerable travelers [2] Group 2 - The "Azalea Flower Service Station" operates continuously during the Spring Festival, with all team members working without breaks to provide comprehensive support to passengers [3] - The service integrates multiple teams, including ticketing, control, platform, and water services, creating a cohesive support network for travelers [3] - The initiative reflects a broader commitment to enhancing the travel experience for all passengers, particularly the elderly and those with special needs, during a busy travel period [3]

Core Viewpoint - The article emphasizes that the Chinese railway authorities are effectively managing passenger flow during the 2026 Spring Festival travel season, ensuring service quality and controlling overcrowding on trains [2][4]. Group 1: Passenger Management - The railway department has implemented strict controls on the sale of standing tickets for regular trains to enhance passenger experience while meeting travel demand [4]. - During the peak travel days, the average occupancy rate of regular trains reached 77%, with some trains experiencing overcrowding [6]. Group 2: Service Improvements - Continuous upgrades to onboard facilities have been made, including the addition of charging sockets and expanded luggage racks, along with improved sanitation and food service through "scan to order" systems [6]. - Cultural activities such as train New Year celebrations and intangible cultural heritage displays have been organized to enhance the travel experience [6]. Group 3: Ticket Availability - As of the post-holiday peak period from February 21 to February 24, over 75% of regular trains still had available tickets for various routes, indicating effective capacity management [6].

在春运节前客流最高峰日（2月13日），全国铁路普速列车平均客座率77%，个别方向、少数列车超 员。其中空调列车客座率大多数在130%以下，最高的是广州白云-郴州K6592次，为155%；非空调列车 客座率最高的是杭州-九江K4279次，为116%。 铁路部门认真落实便民利民服务举措，不断改进普速列车服务质量。持续优化升级车内设备设施，增加 充电插座，扩容行李架，不间断供应热水，及时做好车内卫生保洁工作，在1900余趟普速列车上推 行"扫码点餐" ，乘车环境和乘车秩序明显改善。春运期间，还在部分列车举办丰富多彩的列车春晚、 非遗展示等文化活动，进一步提升旅客乘车体验。 目前，2月21日至2月24日（正月初五至初八）的节后返程高峰时段，75%以上的普速列车尚有余票，主 要包括大连至北京，济南至北京，哈尔滨至北京，郑州至上海，西安至上海，长沙至上海，南宁至广 州，贵阳至广州，福州至广州等方向，铁路部门还将根据旅客需求及时调整运力，旅客朋友可及时通过 铁路12306查询和购票。 微信公众号"中国铁路"2月15日消息，经中国国家铁路集团有限公司客运中心组织技术分析和专家鉴 定，网传2026年春运绿皮车严重超员、人满为患 ...

同时，铁路12306推出旅客误购票限时免费退等新服务。旅客通过铁路12306平台购买乘车日期为2月2日及以后火车票时，如误购车 票在购票支付成功30分钟内且在开车前4小时以上，购票人可线上自助办理退票，不收取退票费。 央视网消息：春运即将到来，国铁集团春运售票新服务、新优惠陆续推出，会给旅客购票带来哪些新体验？ 服务上新。在候补购票、在线选铺、起售提醒订阅等服务的基础上，铁路12306客服中心2026年新增60周岁及以上老年人电话购票 受理服务，动态增加客服座席，及时为老年旅客答疑解惑。 国铁南昌局上饶站副站长王凯明表示，旅客需登录铁路12306官网或手机APP，进入"我的"页面中找到"我的订单"板块，找到"已支 付"的对应误购车票订单，点击退票选项，核对车票信息和乘车人信息无误后，提交退票申请即可。 年满60周岁、14至28周岁持居民身份证、 港澳台居民居住证、港澳居民来往内地通行证、 台湾居民来往大陆通行证、外国人永久居留身份证 常旅客会员 购票乘车 可分别获票面金额的15倍、10倍积分 E ETV /13 IET CCTV/13) n CETV Com 落変学生 铁路12306技术中心客票业务部副主任张 ...