"真没想到，十年前随手买的白银，居然变成了三十多万！因为有你们，才帮我找回了这笔钱，真的太 感谢你们了！"近日，市民李女士在工行南通文明支行，经历了一场"失而复得"的惊喜。 在工作人员的专业指导下，李女士顺利完成了平仓操作，将浮动盈利变为实实在在的资产。办理完业务 后，李女士难掩心中的惊喜与感激，出于对该网点的信任，当场将这笔三十余万元资金转为定期存款， 让财富再度"安家"。 这场惊喜的背后，是因为工行南通文明支行长期以来对客户资产的默默守护与专业坚守！从发送平仓短 信，到高效查证办理，体现了工行"以客户为中心"的服务理念。 未来，工行南通文明支行将继续优化服务流程，以专业和温度护航每一位客户的财富旅程。卢艳阳 这一切，始于一条服务提示短信。原来，在十年前，李女士在工行借记卡上投资了10万余元，购买了账 户贵金属白银。后因家庭事务繁忙及银行卡更换，这笔投资被李女士彻底遗忘在时光里。期间，李女士 一直收到平仓提示短信，但李女士一直误以为该账户白银已平仓转出用于消费，便没理会。当再次收到 短信后，李女士将信将疑，恰逢因家中有事需要现金，她便前往工行南通文明支行求证。 柜员小丁某了解情况后，高效为已更换银行卡的李女 ...

Core Points - A middle-aged man attempted to withdraw a fixed deposit certificate at a bank branch but faced issues due to system errors related to historical account data [1][2] - The bank's operational manager communicated with the customer and provided updates on the situation, ultimately resolving the issue and allowing the customer to withdraw the deposit after 12 years [2] Group 1 - The customer faced difficulties accessing his fixed deposit due to a lack of a debit card linked to the account, leading to a failed transaction attempt [1] - The bank's staff demonstrated professionalism and patience in handling the customer's concerns, ensuring effective communication throughout the process [2] - The issue was identified as a discrepancy between historical account data and the current system, which was subsequently resolved [2] Group 2 - The bank emphasized the importance of customer service, highlighting the need for staff to remain calm and attentive to customer needs, regardless of the complexity of the issues [2] - The successful resolution of the issue resulted in positive feedback from the customer, who expressed gratitude for the bank's service [2] - The bank's commitment to customer care and efficient problem-solving is seen as essential for building trust and loyalty among clients [2]