Group 1 - The core viewpoint of the articles highlights a significant increase in consumer complaints related to concert tickets, with complaints doubling year-on-year, and over 90% of these complaints being about ticket refunds [1] - The current ticketing system, which includes non-transferable and non-refundable tickets, places the burden of risk on consumers, leading to financial losses when they cannot attend events [1] - Compared to other industries like aviation and rail, which have implemented tiered refund policies, the concert ticketing industry continues to enforce strict non-refundable policies, citing tickets as "special goods" [1] Group 2 - There is a call for returning refund rights to consumers, which could enhance consumer enthusiasm and contribute to the long-term development of the concert market [2] - The proposal includes establishing a unified standard for tiered refunds across all platforms, similar to those in the railway and aviation sectors, where refund fees increase as the event date approaches [2] - A multi-department regulatory model is suggested to strengthen enforcement and address issues related to ticket scalping, aiming to create a more orderly and consumer-friendly market environment [2]