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把退票权还给消费者
Jing Ji Ri Bao· 2025-08-21 22:11
把退票权还给消费者,让消费者不再为退票烦心,能够激发消费热情,有利于演出市场长远发展。应探 索建立全行业各平台"阶梯退票"统一标准,参考铁路、航空等退票模式,按照退票时间远近设置比例递 增手续费,越接近演出时间,手续费越高,而非一刀切"30天前禁止退"。应建立多部门联合监管模式, 强化执法协同,重点治理"黄牛"乱象,营造有序友好的市场环境。 (文章来源:经济日报) 演出票通常提前开售,部分演出甚至提前半年以上售票,观众通常需先支付票款。在现有的实名购票制 度下,演唱会门票既不可转让,也不能赠予,一旦情况有变无法到场,退票就成了消费者挽回损失的唯 一途径。然而,"不可退票、整单整退、提前30天关闭退票通道、手续费高达80%"等条款,却让消费者 蒙受经济损失。 相较之下,同样具有强时效性的航空票、高铁票、电影票等已普遍实行阶梯退票,演出票却仍以"特殊 商品"为由,普遍执行"不可退、不可改"政策,将退票风险转嫁给消费者。同时,一些平台把"关键限 制"藏在冗长协议或灰色小字里,消费者很难注意到。 设置较高的退票门槛和手续费,防范"黄牛"大量囤票后又大量退票,对平台运营管理来说无可厚非,但 这不能成为限制普通消费者退票 ...
小票根串起大文旅 浦东引演出“流量”增消费“留量”
Zhong Guo Fa Zhan Wang· 2025-06-04 15:16
Core Viewpoint - The initiative to boost tourism consumption through performance ticketing in Pudong aims to enhance the integration of cultural and tourism industries, creating a vibrant economic ecosystem that attracts visitors and encourages spending [1][2][3] Group 1: Event and Economic Impact - Pudong will host nearly 100 performances from May 30 to September 30, with ticket purchases on designated platforms allowing discounts on hotels and attractions [1] - The initiative is expected to increase not only ticket sales but also boost related sectors such as accommodation, dining, transportation, and shopping [1] - Large-scale performances account for nearly 70% of Shanghai's performing arts market, showcasing Pudong's unique advantages in the ticketing economy [2] Group 2: Financial Incentives and Collaborations - A "golden combination" of 30% government subsidies and 20% discounts from participating hotels and attractions will provide significant savings for consumers [2] - The initiative includes a "half-price package" for consumers, enhancing the attractiveness of Pudong's cultural offerings [2] Group 3: Technological and Operational Support - Pudong is developing a comprehensive technical support system to ensure accurate identification and redemption of ticketing information, addressing previous challenges in cross-industry data sharing [3] - The region aims to create a "real-name closed loop" for cultural tourism consumption, enhancing the overall visitor experience [3] Group 4: Future Development and Vision - Pudong plans to adopt a more open approach with diverse scenarios and high-quality services, positioning itself as a leading destination for cultural tourism in Shanghai [3]
浦东文旅商体展联动“放大招”:购买演出票可兑换指定酒店景区优惠 最高千元
Jie Fang Ri Bao· 2025-06-03 01:40
Group 1 - The "Follow the Performance Tour in Pudong" initiative aims to boost tourism consumption by encouraging audiences to stay longer and engage in more activities in Pudong, with nearly 100 performances participating in the program until September 30 [1] - Consumers purchasing tickets from designated platforms can redeem discounts on hotels and attractions, with a maximum discount of 1,000 yuan for hotel stays and 100 yuan for attraction tickets [1] - The concert industry significantly impacts local consumption, with a reported ratio of 1:4.8 in ticket revenue to local spending, and 83% of concertgoers planning related travel in 2024 [1] Group 2 - Hotels and attractions participating in the initiative express optimism about the potential for increased bookings and dining revenue, particularly on weekends [2] - Specific services are being tailored for concert attendees, including extended restaurant hours and late-night snack options to enhance the overall experience [2] - The "ticket root economy" is expected to positively influence cultural value and extend the tourism consumption chain, with attractions like the Oriental Pearl Tower planning to offer ticket discounts and promotional activities [2]
“票根经济”激活上海文旅消费,下一步是打破更多壁垒
Xin Lang Cai Jing· 2025-05-31 06:23
Core Insights - The article discusses the emergence of the "ticket root economy" in Shanghai, particularly in the context of large-scale events and performances that drive consumer spending across various sectors [1][3][8] - The initiative aims to transform ticket sales into broader economic benefits by linking entertainment with tourism, hospitality, and retail, thereby creating a closed-loop economy [1][3] Event and Economic Impact - As of April 30, 2023, the Pudong New Area hosted 8,856 performances, including 44 large-scale events with over 10,000 attendees, accounting for 69.84% of the city's total [2] - These events attracted nearly 4.78 million attendees and generated approximately 500 million yuan in ticket sales [2] - The "Follow the Performance to Travel Pudong" initiative aims to encourage longer stays and increased spending by offering discounts on hotels and attractions for ticket holders [3][4] Consumer Incentives - From May 30 to September 30, 2023, consumers can upload their electronic ticket stubs to platforms like Ctrip and Meituan to receive discounts on hotel stays and attraction tickets [4][5] - The maximum discount for hotel bookings is 1,000 yuan per order, while attraction tickets can be discounted by up to 100 yuan [5] Government and Business Collaboration - The Pudong government has allocated 20 million yuan to support this initiative, with a 30% subsidy for hotel bookings and a 20% discount from participating hotels and attractions [6][5] - The collaboration aims to enhance the overall consumer experience and extend the economic benefits of events beyond ticket sales [6][8] Challenges and Future Considerations - Despite the rapid growth of the ticket root economy, challenges remain, including the need for improved incentive mechanisms, data sharing, and consumer experience optimization [8] - The success of the ticket root economy relies on the active participation of both ticket issuers and surrounding businesses, necessitating a comprehensive approach to policy, technology, and evaluation [8]
万人演出活动占上海近七成,浦东用演出流量壮大文旅消费链
Di Yi Cai Jing· 2025-05-30 05:32
Core Viewpoint - The "Follow the Performance Tour in Pudong" initiative aims to boost tourism consumption by leveraging concert ticket sales, with a significant multiplier effect on local spending [1][3]. Group 1: Economic Impact of Concerts - Concert ticket sales have a local consumption multiplier effect of 1:4.8, indicating that for every unit spent on tickets, an additional 4.8 units are generated in local spending [1][3]. - Pudong has hosted 8,856 commercial performances as of April, with 44 large-scale events attracting nearly 4.78 million attendees and generating close to 500 million yuan in ticket sales [3]. Group 2: "Follow the Performance Tour in Pudong" Initiative - The initiative runs from May 30 to September 30, allowing consumers to redeem discounts on hotels and attractions by presenting their concert ticket stubs on platforms like Ctrip and Meituan [4][5]. - Discounts include a maximum of 1,000 yuan off hotel bookings and 100 yuan off attraction tickets, supported by a 30% subsidy from district funds and a 20% discount from participating hotels and attractions [4][5]. Group 3: Future Plans and Assessments - An evaluation of the initiative will occur in late September, with potential for a second phase if necessary [2]. - Pudong plans to host nearly 5,000 performances by September, including major artists, to further enhance the ticket economy [3]. Group 4: Cross-Industry Collaboration - The initiative aims to create a seamless connection between different industries, enhancing the overall consumer experience and driving cross-industry traffic [6][7]. - A robust technical support system is needed to ensure accurate ticket stub recognition and benefit redemption, addressing previous challenges in data sharing across platforms [7].