Group 1 - The core issue with AI customer service is its inability to understand user requests, leading to a frustrating feedback loop for consumers [3] - Companies often prioritize cost reduction over efficiency, resulting in poor user experiences and diminishing brand trust [3] - The ultimate goal of technological innovation should be to serve people, necessitating a shift in corporate mindset from cost-cutting to user-centric approaches [3] Group 2 - AI empowerment goes beyond merely increasing call volume; it involves redefining efficiency and enabling companies to achieve previously unattainable tasks [4] - AI can transform various industries, as evidenced by a 169.8% increase in production efficiency at BYD's Zhengzhou factory due to AI robots [4] - The integration of AI into diverse applications, such as hotel management and elder care, illustrates its potential to create new service scenarios [4] Group 3 - AI is evolving from a mere executor to a collaborator and decision-maker within organizations, prompting a shift towards flatter and more networked structures [5] - The role of AI in customer service reflects broader corporate values, emphasizing the need to move beyond cost-cutting to a model focused on empowerment and quality improvement [5]