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陪诊服务行业标准化
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陪诊服务行业有了新团标,助推行业标准化发展
Xin Jing Bao· 2025-05-23 01:22
Core Viewpoint - The release of the "Accompanying Diagnosis Service Development Research Report (2025)" and the "Standards for Elderly Accompanying Diagnosis Services" marks a significant step towards the standardization and normalization of accompanying diagnosis services in China [1][4]. Industry Overview - Accompanying diagnosis services, which focus on patient-centered medical assistance, have evolved from a purely offline model to a more structured "online appointment + offline service" framework since their introduction in 2006 [2]. - The number of newly registered accompanying diagnosis service companies rebounded significantly in 2022, reaching 152, and is projected to increase to 203 by 2024, indicating a resurgence in market interest [2]. Awareness and Demand - Despite the potential for growth, awareness of accompanying diagnosis services remains low, with 45.3% of community respondents completely unaware of the service and only 3.51% having used it [3]. - Over 70% of respondents prefer accompanying personnel who have received professional training, highlighting a demand for quality and professionalism in the service [3]. Challenges in Development - The industry faces four main challenges: a mismatch between supply and demand, lack of industry standards, low public awareness, and insufficient professionalism among service providers [4]. - The report suggests enhancing top-level design, improving the professional system for accompanying personnel, and increasing public awareness to promote the value of accompanying diagnosis services [4]. Standardization Efforts - The "Standards for Elderly Accompanying Diagnosis Services" was developed with input from 22 organizations across various sectors, aiming to establish a comprehensive framework for service delivery [4]. - The establishment of the Accompanying Diagnosis Professional Committee by the China Social Welfare and Elderly Service Association aims to promote the standardization and normalization of the industry through initiatives like the "Morning Star" plan [5].